Member Service

Fair Wear and Tear guides

Company car drivers and fleet managers

Returning your leased vehicle? Click here for guidance.

Fair wear and tear occurs when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh-treatment, negligent acts or omissions.

The BVRLA produces three different Fair Wear and Tear Guides:

  • Cars: For drivers of leased and financed cars
  • LCVs and minibus: for drivers and operators of contract-hired, leased and financed light commercial vehicles and minibuses up to 17 seats
  • HGVs: drivers and operators of contract hire and leased vehicles over 3.5 tonnes gvw

The aim of the guides is to provide an industry-wide, accepted standard that defines fair wear and tear when vehicles are returned to a BVRLA member at the end of a lease or finance agreement. The guides also provide advice for best practice in vehicle maintenance and upkeep that will prevent unacceptable wear and tear from occurring.

Ordering copies of the guides

To order copies of the BVRLA Fair Wear & Tear Standard guides, download the order form here.

Licensed Electronic BVRLA Fair Wear & Tear Guides
 
BVRLA Members can license digital personalised versions of the BVRLA Fair Wear & Tear Guidelines - which saves time and administration resource by not having to send out hard copies to customers. Members can give their customers access to the e-version of the guide throughout the contract period.  The annual licence fee is calculated according to fleet sizes.
 
Advantages for members using licensed e-version include: 
  • Updating the Guide is the responsibility of the BVRLA so you are relieved of the administrative burden
  • The Guide’s content and text is reviewed at least every 3 years, under the control of the appropriate BVRLA committee, ensuring improved asset management and cost controls
  • Savings in production costs in developing, producing, distributing and enforcing your own version of end of contract standards
  • Customers, fleet managers and company car drivers will come to recognise and understand the standard more readily – especially when they use more than one fleet supplier
  • Your out-sourced inspections agent will be more easily trained when it comes to end of lease inspections and process, this means greater reliability and fewer customer contacts
  • If you use more than one out-sourced inspections agent trained to apply the BVRLA industry standard, it will be easier to manage performance and consistency
  • The BVRLA industry standard is an exacting but fair standard, when you make concessions i.e. apply a more generous interpretation of what is chargeable, your flexibility will be apparent to the customer. 
 

Contact: Fran, 01494 545703 or fran@bvrla.co.uk.