Instructor-led Courses

Search

Designed to develop the knowledge, skills and capabilities of staff working in the vehicle rental and leasing sectors. All courses can be held online or face-to-face.

Courses can be discovered via the below catalogue, or visit the Course Calendar to see what's coming up by month.

For more information, or to secure your place...
📞 01494 545719 or fill out a Training Booking Enquiry

Panoramic view of UK motorway, sunny evening, trees in background, cars, vans and lorries in view

BVRLA Fair Wear & Tear Standard for Commercial Vehicles over 3.5t

A silver Ford e-van drives along a road with a blue road sign in background

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles

two cars traffic on uk motorway sunset view

BVRLA Fair Wear & Tear Standard for Cars

Person with a laptop and calculator at a desk, sheets of paper with figures on next to them

Salary Sacrifice MasterClass

Persons arms over desk, which contains laptop, calculator, papers, pen and plant pot

Understanding Salary Sacrifice

carer holding hands with patient

Vulnerable Customer Masterclass

Insights Discovery Course

(Self‑awareness, communication, collaboration, performance, team effectiveness)

the earth showing glowing lights of cities

Intro to AI: Boost Productivity and Creativity of staff

parking ticket on car windscreen

Penalty Charge Notice Masterclass

(fine management, traffic offence handling, rental PCN compliance)

Customers

Managing Customer Relations

(customer expectations, communicate confidently, and deliver exceptional service)

calculator, desk and book

BVRLA Vehicle Rental Operator Skills Assessment

BVRLA Vehicle Rental Operator Skills Assessment

car rental

Car and Van Rental: Improving Customer Relationships

(Customer retention, rental service, satisfaction, communication)

White electric vehicle charging with road and trees in the background

BVRLA Electric Cars - What do your customers expect you to know?

WIF

AFP Accelerate – Women’s Voices in Fleet

(Confidence, Clarity, Courage, Public‑Speaking, Empowerment)

man driving van

UK Commercial Vehicle Legislation

(Legislation, Confidence, Compliance, Terminology, Expertise)

Woman plugging in electric charger into car with family outside home

BVRLA Consumer Duty Training Programme

(Compliance, rules, good outcomes, reports, audit tips)

Two electric cars charging, with a white car in the foreground and a darker car behind

BVRLA Selling Electric Vehicles to Fleet Customers

(EV Confidence, Customer Education, Sales Positioning)

EV fleet

Electric Van & Trucks - Operational Technical Support & Fleet Management

Electric Van & Trucks

Person with a laptop and calculator at a desk, sheets of paper with figures on next to them

Understanding Residuals and Future Vehicle Values

(Future values, residuals, pricing insight, profitability)

A couple with papers and a calculator looking concerned to illustrate debt, money, finance

BVRLA Finance, tax and whole life cost essentials for the fleet industry

(whole life costs, total cost of ownership, tax tips)

Your Introduction to the Vehicle Fleet Industry

(Leasing & Rental Knowledge, Compliance & Regulation)

Image of a person giving car keys to another person, to illustrate returning a leased vehicle

BVRLA SHIFT in Sales Programme

(finance products, sales techniques, objection handling)

Man in black jacket in a car with hand on steering wheel

Complaints Management in a Regulated Environment (Forbearance & Safeguarding)

(logging and handling complaints, identifying vulnerability, resolutions)

selling ch

Selling Contract Hire

Selling Business Contract Hire (BCH) | Fleet Sales, Leasing & Business Development Training

neuron inside the brain

Neuroscience to Increase Sales

(Sales Influence, Buyer Psychology, Conversion Techniques)

car rental

Your Introduction to Daily Rental

(Overview of the daily rental sector across automotive)

Book a Call with our Team

Let's talk

For any questions about course content, prices, or the need for further information, our team is here to help:

📞 Call us: 01494 545719 (09:00 - 17:00 Monday to Friday)

📧 Email: [email protected]

Or book a slot directly via the link below

Book a Slot

Privacy Policy Cookie Policy Terms of Service Contact Us Event Code of Conduct Help Centre

© Copyright 2026 British Vehicle Rental & Leasing Association (BVRLA) Company No. 00924401.

BVRLA Governance certifications

© Copyright 2026 British Vehicle Rental & Leasing Association (BVRLA) Company No. 00924401.