Assessing the condition of a vehicle at the end of a lease is fundamental to BVRLA members' business proposition. This highly practical course is designed to teach industry professionals about the practical application of the BVRLA's FW&T Standards and the BVRLA Code of Conduct. It includes classroom based teaching, demonstrations and practical exercises using real end-of-lease vehicles, all designed to develop the competence of the learner which in turn will support your complaints procedures.
Who should attend?
Suitable for staff at all levels including Fleet Operators, Fleet Managers, Service Managers, Administrators, Drivers, Vehicle Inspectors or any other role who regularly discusses the condition of vehicles with consumers, either before, during or on termination of a vehicle rental or leasing contract.
Course content
This course is based on the BVRLA Fair Wear and Tear Guide - Cars and LCVs.
A certificate of attendance will be issued to learners on completion of the course but please note that this is not a train the trainer course so learners will not be accredited to deliver training in-house.
- First Impressions Activity
- Who are the BVRLA?
- Case Study: Vehicle Inspection Complaint
- Vehicle Life Cycle and Appraisal Methods
- Fair Wear & Tear Standard
- LCV Inspections
- Repair Methods
- Practical Vehicle Inspection
Based on a blended delivery model, this highly interactive course is full of exercises, case studies and practical demonstrations, all delivered by an industry expert.
If you are interested in a course that covers the BVRLA Fair Wear and Tear Guide for HGVs then please contact us on 01494 545719 as this course is available for delivery in-house.
Learning outcomes
At the end of this course attendees will:
- Understand what customers have a right to expect when a vehicle is returned to a BVRLA member after a lease or rental
- Develop an understanding of the BVRLA Fair Wear & Tear Standards
- Have the confidence to professionally communicate with drivers, customers and fleet managers on return standards
- Be able to undertake an internal and external inspection of a vehicle using the guidelines, using a standardised approach
- Be able to identify and select the potential repair methods available
This course has been allocated 8 CPD points.
Trainer
Kev Briggs comes from a background in advertising and marketing, with qualifications in graphics and design technology. He joined Manheim Inspection Services in 2008 during this time working alongside the IT team to develop their tablet inspection system. After several years as a successful vehicle Inspector, Kev was promoted to Operations Manager for the North East and Scotland.
Kev is now the Inspections Training Manager for Manheim, a position that enables him to share a decade of inspection knowledge and experience. Kev delivers training with passion and effectively leads the way in building others’ knowledge of the BVRLA Inspection Standards.
Duration
1 day course
Dates and locations
April 11th 2019, June 13th 2019, June 27th, October 17th dates - Now Sold Out
Please use the drop down menu on the right hand side of this page to see the dates that are currently available.
If you do not find anything suitable then please contact us on 01494 545719 as we may be able to deliver this course for you in-house.
All courses are held at the following location:
Manheim Inspection Services
Atlanta House
London Road
Bassett's Pole
Sutton Coldfield
B75 5SA
Cost
£275 + VAT (Member price)
£325 + VAT (Non-Member price)
This course is available for delivery in-house
Cancellation Policy
Requests for cancellation of a training course booking must be received in writing via email to training@bvrla.co.uk for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to training@bvrla.co.uk. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.