Assessing the condition of a vehicle at the end of a lease or rental is fundamental to BVRLA members' business proposition. This course is designed to teach anyone in the industry about the practical application of the BVRLA's FW&T Standards and our Code of Conduct. For the remote learning experience, changes have been made to facilitate the hands-on vehicle inspection section of the course using interactive methods.
Who should attend?
Suitable for staff at all levels including Fleet Operators, Fleet Managers, Service Managers, Customer Service, Administrators, Drivers, or any other role within the industry who regularly discusses the condition of vehicles with consumers, either before, during or on termination of a vehicle rental or leasing contract. Also of interest to those that Lease or Rent vehicles themselves.
Course content
This course is based on the BVRLA Fair Wear and Tear Guide - Cars
A certificate of attendance will be issued to learners on completion of the course but please note that this is not a train the trainer course so learners will not be accredited to deliver training in-house.
Session One:
- Who are the BVRLA? BVRLA Code of Conduct
- Systematic Inspection Routine – Interior & Exterior
- The return standard & aim of the guide
- General appearance & road safety
- Maintenance, servicing & repairs
- Documentation & Keys
- Interactive Warning Light Exercise
Session Two:
- BVRLA Standard for Cars
- Paintwork, vehicle body, bumpers and trim
- Windows, glass, door mirrors and lamps
- Damage Identification Exercise
- Tyres and wheels
- UK Legal minimum requirement
- BVRLA Tyre Standards
- Vehicle Interior
- Vehicle Life Cycle
- BVRLA Dispute Resolution Service
- Case Studies & Car Standards Recap
Based on a blended delivery model, this highly interactive course is full of exercises, case studies and demonstrations, all delivered by an industry expert.
If you are interested in a course that covers the BVRLA Fair Wear and Tear Guide for HGVs or LCV's then please contact us on 01494 545719 as this course is available for delivery in-house.
Learning outcomes
At the end of this course attendees will:
- Understand what customers have a right to expect when a vehicle is returned to a BVRLA member after a lease or rental
- Develop an understanding of the BVRLA Fair Wear & Tear Standards
- Have the confidence to professionally communicate with drivers, customers and fleet managers on return standards
- Be able to undertake an internal and external inspection of a vehicle using the guidelines, using a standardised approach
- Be able to identify and select the potential repair methods available
This course has been allocated 6 CPD points.
Trainer
Marc Cooke brings a wealth of knowledge and hands-on experience in the automotive industry. Since joining Manheim Inspection Services in 2017 as a qualified vehicle inspector, Marc has not only demonstrated technical excellence but also played a pivotal role in onboarding and training new team members.
After six successful years in the field, Marc was promoted to Inspections Team Leader, where he continued to lead by example and support operational excellence. Today, he serves as a Regional Inspections Quality Manager, leveraging his deep industry expertise with a strong focus on Fair Wear & Tear standards.
Marc is known for delivering training with passion and clarity, and for his ability to engage effectively with colleagues and clients alike—an approach that consistently enhances understanding and application of the BVRLA return standards.
Duration
1 day course - from 9.30am - 2.45pm
Dates and locations
Please use the drop down menu on the right hand side of this page to see the dates that are currently available.
In-person courses will take place at the BVRLA office in Amersham (Badminton Court, Church St, Amersham HP7 0DD)
If you do not find anything suitable then please contact us on 01494 545719 as we may be able to deliver this course for you in-house.
Cost
2025 Pricing
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)
Instructor-led Face to Face
Member Fee £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)
Non-Member Fee £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Have you thought about this course 'Driven by You'?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page find out more.
This course is available for delivery in-house
Cancellation Policy
Requests for cancellation of a training course booking must be received in writing via email to [email protected] for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to [email protected]. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.
Please note that photographs and/or footage will be taken throughout this training course. These will be used by the BVRLA for marketing and publicity in our publications, on our website and social media platforms.
If you would not like to be included in any photographs or footage please let us know by emailing [email protected].