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Learning & Development

Instructor-Led Course Calendar

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Fair wear & tear

Consumer Guidance

Compliance

Training Course

Accreditation

BVRLA Complaints Management in a Regulated Environment

2 of Dec 2026

Your Introduction to the BVRLA and the Vehicle Industry

30 of Nov 2026

Salary Sacrifice Masterclass

1 of Dec 2026

Your Introduction to Daily Rental - Instructor-Led Online Course

25 of Nov 2026

BVRLA Fair Wear & Tear Standard for Cars

17 of Nov 2026

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles (Online)

10 of Dec 2026

Vulnerable Customer Masterclass

10 of Nov 2026

Managing Customer Relations

(customer support, needs, complaints, objections, questioning, listening)

10 of Dec 2026

BVRLA Penalty Charge Notice Masterclass

15 of Dec 2026

BVRLA Understanding Residuals and Future Vehicle Values

2 of Dec 2026

Car and Van Rental: Improving Customer Relationships

2 of Dec 2026

BVRLA SHIFT in Sales

3 of Dec 2026

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Details of the full programme, by topic, can be discovered via the online Course Catalogue.