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Learning & Development

Instructor-Led Course Calendar

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Fair wear & tear

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BVRLA Fair Wear & Tear Standard for Cars

17 of Nov 2026

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles (Online)

10 of Dec 2026

BVRLA Fair Wear & Tear Standard for Cars

6 of Oct 2026

BVRLA Fair Wear & Tear Standard for Cars

28 of Jul 2026

BVRLA Fair Wear & Tear Standard for Cars

26 of Aug 2026

Vulnerable Customer Masterclass

10 of Nov 2026

Your Introduction to Daily Rental - Instructor-Led Online Course

(BVRLA member services, customer service best practice, complaint handling, rental industry overview)

10 of Sep 2026

young couple taking car keys from salesperson

BVRLA SHIFT in Sales

(finance products, customer service, objection handling, coaching)

6 of Oct 2026

A silver Ford e-van drives along a road with a blue road sign in background

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles (Online)

(BVRLA fair wear and tear definitions and parameters for LCVs, damage definitions and parameters for LCVs)

17 of Sep 2026

BVRLA Electric Cars - What do your customers expect you to know

(charging at home and in public spaces, living with a BEV, battery health, range, myth-busting)

7 of Sep 2026

BVRLA Penalty Charge Notice Masterclass

(local authority processes, document types, fines, challenging charges)

14 of Oct 2026

BVRLA Penalty Charge Notice Masterclass

(local authority processes, document types, fines, challenging charges)

12 of Nov 2026

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Details of the full programme, by topic, can be discovered via the online Course Catalogue.