In its new Consumer Duty proposals, the Financial Conduct Authority (FCA) wants to ensure a higher and more consistent standard of consumer protection for users of financial services and stop harm before it happens. This webinar is to help members prepare for this major new update to the FCA's regulatory regime. The new rules and outcomes that the FCA proposes will put more pressure on BVRLA members offering regulated motor finance to monitor customer outcomes and get their products and services right first time.
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