Specialist Automotive Finance (SAF) Expert

This module will explore your understanding of bribery risks, and the steps that you need to take to help avoid and prevent bribery and comply with the UK Bribery Act. Important when you note that the World Bank estimates that over $1 trillion worth of bribes are paid out annually.

This module covers the systems and procedures that a Firm should implement to prevent money laundering and terrorist financing, and your role in preventing these financial crimes.

A financial firm's most valuable asset is its reputation for integrity and customer service. If firms are to preserve this asset, they must learn to put customers at the heart of their business; listening to their complaints and dealing with them quickly and fairly. This module will help to inform your approach to receiving and handling customer complaints.

This module will help you to understand the FCA’s Consumer Credit sourcebook (CONC) standards that apply to all firms engaging in credit-related regulated activities such as vehicle leasing and vehicle purchase products.

Data protection is all about how our personal and sensitive data is collected, used and stored. This course will cover what personal and sensitive data is, and what precautions you need to take to comply with the General Data Protection Regulation (GDPR) and your Firm's own Data Security policy.

Understand the different type of financial crime, how you can take steps to prevent it, our mutual obligations related to it and recognise how and when to seek advice and support.

Fraud is a real and present threat to all companies. This module aims to demonstrate what fraud is, and explains the different types of fraud to which you may be exposed and what you can do to prevent it in your Firm. 

This module outlines the types of activities that can create conflict of interests between you and a Firm or its customer. You will learn how these conflicts must be managed to comply with regulations and avoid any appearance of impropriety.

This module will explain our obligations to safeguard vulnerable people, what is meant by the term vulnerable, what sort of customer would be defined as such, and what steps you should take to safeguard them in-line with FCA regulatory requirements.

Since 2006 Treating Customers Fairly (TCF) has been actively promoted within the financial services industry. This module covers the Financial Conduct Authority's (FCA) requirements for TCF and managing Conduct Risk.

Whistle blowers make a valuable contribution to the functioning of a Company and meeting your regulatory obligations. This module will cover what Whistleblowing is, how to blow the whistle, and how whistle-blowers are protected.

This module provides an understanding of why an individual accountability regime is being implemented. After completing this course, the learner will be aware of the three key elements of SM&CR. These elements are The Senior Managers Regime, Certified Persons Regime and the Conduct Rules. The learner will also gain an understanding of how this new regime will impact their firm. 

Here you'll find out how to conduct a performance review, and explore some of the methods, techniques and steps to follow when reviewing performance. The course starts with a case scenario, which you'll come back to at the end in order to apply what you've learnt.

Selling Personal Contract Hire, is one of the automotive sector’s most popular motor finance products and our new comprehensive bespoke e-learning module is perfectly suited support to members. Our module guides learners through the customer qualification process with the BVRLA's consistent and compliant approach to ‘Know Your Customer’ in our 9-step approach to compliant sales.

Business Contract Hire is one of our SAF e-learning modules and is perfectly suited to support members who require an overview of how the product works. Our module guides learners through the Business Contract Hire life cycle, the benefits to customers of using this type of product and what should be discussed at the point of sale between lessee and lessor.

Finance Lease is one of our SAF e-learning modules and is perfectly suited to support members new to the industry or new to this product. Our module guides learners through the end-of-contract options on a Finance Lease agreement, the process of handing the vehicle back and how to manage the relationship with the customer throughout the product life cycle to ensure retention.