This course provides a solid foundation of the skills and knowledge required to work as a Customer Service Specialist in the modern daily vehicle rental industry.
This course is designed for front of house rental operators, customer service agents, daily rental receptionist staff and in-plant daily rental administrators.
- General marketing
- Customer service skills
- Customer qualification
- Legislation for rental companies
- Insurance practices
- Tariff interpretation
- Overseas rentals
- Light commercial vehicles (LCVs)
- Vehicle Handover and Return
At the end of this course attendees will:
- Understand 'Best practice' in the industry
- Achieve a solid knowledge of administration, rental transactions, insurance and customer qualification
- Learn and consolidate customer service skills, including customer complaints
It also serves as excellent preparation for the Certificate in Vehicle Rental Operator Skills.
This course has been allocated 8 CPD points.
Lorraine has spent in excess of 15 years working in the automotive industry, with specific focus on the vehicle rental sector. She has worked within a number of dealer- based rental programs on behalf of manufactures such as Vauxhall, BMW, Ford and VW as well as independent rental operators. Lorraine has an in-depth knowledge of rental operations from both a management and operational perspective and has joined our learning & development team to share her knowledge and experience with our members.
1 day course
Please use the drop down menu on the right hand side of this page to see the dates and locations that are currently available.
If you do not find anything suitable then please contact us on 01494 545719 as we may be able to deliver this course for you in-house.
£250 + VAT (Member price)
£315 + VAT (Non-Member price)
This course is available for delivery in-house
Requests for cancellation of a training course booking must be received in writing via email to email@example.com for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
You can request the substitution of a delegate for another in writing as per the cancellations policy above to firstname.lastname@example.org. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.