This course explores the range of vehicle funding methods with a focus on Contract Hire. It also aims to equip delegates with the knowledge that is fundamental to offering customers an outstanding and effective service.
All delegates will leave the course with greater confidence in promoting their organisation's services and products in a more professional and engaging way.
Suitable for sales professionals in the Leasing and Fleet Management sectors who have some knowledge of vehicle acquisition methods. Newer staff will benefit from attending the BVRLA one-day course 'Introduction to the vehicle Fleet Industry' prior to attending this course.
- Creating rapport
- Engaging Communication techniques
- Understanding the Psychology behind buying behaviours
- Creating common business links
- Taking a strategic approach to new business development
- Seeking the primary buying motivators
- Embracing Objections to Sell the Benefits
- Understanding customer requirements
- Your organisation's approach – Why buy you?
- Switching mindsets to price savings
- Recognising Buying Signals
At the end of this course you will have gained:
- Enhanced knowledge of funding options
- Improved sales effectiveness skills
- An understanding of how to develop opportunities to present products to customers in innovative and engaging ways
This course has been allocated 8 CPD points.
Karen Morton spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching. She exudes warmth and enthusiasm that proves infectious and reassuring for the less confident delegates.
2 day course
24th March and 25th March - limited spaces available
16th June and 17th June- spaces available
13th October and 14th October - spaces available
If the above dates are not suitable then please contact us on 01494 545719 as we may be able to deliver this course for you in-house.
£500 + VAT (Member price)
£625 + VAT (Non-Member price)
This course is available for delivery in-house
Requests for cancellation of a training course booking must be received in writing via email to firstname.lastname@example.org for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
You can request the substitution of a delegate for another in writing as per the cancellations policy above to email@example.com. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.