NLP (neuro-linguistic programming) skills improve and enhance communication, rapport building and goal setting and have a proven and positive effect on business performance. In our sector, where communication is a key competence, it is particularly relevant across many disciplines.
Suitable for any role where communicating is key, particularly those in Sales or Account Management.
- What is NLP? (Neuro Linguistic Programming)
- Building Rapport
- Matching, pacing and leading a prospect/customer to your way of thinking
- Body Language – the key to your success when customer facing
- Understanding eye accessing cues
- How to elicit the right response to increase your chances of success?
- Understanding the reverse to open questions e.g. using closed questions to get the deal.
- Listening skills at a deeper level – understanding your customer's/prospect's preferred language
- Using keywords and strategies to connect with your customer's/prospects
- Using metaphors to reinforce your sales proposition
This course will give delegates a good understanding of how NLP (neuro linguistic programming) skills can improve sales through enhanced customer communication and rapport building.
This course has been allocated 8 CPD points.
Roy McDonald’s background is in sales, management and leadership within several sectors including the Automotive and ERP industries. He has been successful in training and coaching teams, individuals and senior managers – helping them to achieve their business and personal goals. With a style that is both engaging and pragmatic, Roy is a fantastic asset to the BVRLA training team.
1 day course
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All courses are now held via an interactive online tool. Details of which will be sent when booking has been confirmed.
£250 + VAT (Member price)
£350 + VAT (Non-Member price)
This course is available for delivery in-house
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