Electric Vehicles (Cars) - Operational Technical Support

The BVRLA has published its latest Quarterly Leasing Survey revealing nearly one-fifth of BVRLA members’ leasing fleet now has some of electrification. It is crucial that the industry develops its knowledge to effectively support customers in the adoption electric vehicles (BEVs & PHEVs). BVRLA’s new training course will provide a full overview of the EV landscape, current market entrants and valuable advice for members supporting their customers need for technical operational support.

Who should attend?

Aimed at customer service and technical operational support teams who provide day-to-day advice and guidance to fleets and drivers, this course is suitable for staff at all levels in customer support functions.  It will also provide useful insights for staff in Sales, Account Management, Customer Services, fleet and operations and other driver support roles in the industry.  

Course Content

Structured in two complementary modules, the course will cover the following areas : -

Module 1 – Market overview of the EV market from a company car perspective

  • What’s driving the interest in EVs?
  • Roadmap to 2030
  • What EVs are available – and what’s coming into the market?
  • BIK  position on EVs – cars
    • Salary Sacrifice on EVs
    • Workplace charging and business use
  • Charging
    • Types of charge sockets
    • How and where to charge
  • Grants and incentives on EVs
  • Servicing and Maintenance of EVs
  • Safety and Recalls
  • Battery health and warranties
  • Duty of Care
  • Driver Comms /FAQs
  • Grid capacity
  • Alternative fuels and PHEVs
  • Introduce BVRLA used vehicle incentives
  • Journey Calculator
  • Energy Tariff Tools

 

  • Module 2 – Providing practical advice and guidance to customers operating or driving EVs
  • What do the lights on an EV dashboard mean?
  • Where can EVs be serviced?
  • Breakdown in an EV
    • Running out of charge
  • Useful Apps to facilitate EV driving
  • Road handling of an EV  - how do they ‘feel’?
  • Tyres on EVs
    • Tyre wear and tyre selection
  • How to maximise range
    • And why drivers may not achieve stated range
  • What affects battery health?
  • Taking an EV abroad
  • Tips to maximise cost effective and environmental EV charging
  • Regenerative braking
  • Compatibility of charge sockets
  • Common issues an EV driver may raise
  • Servicing and Maintenance of EVs
  • BVRLA CAZ
  • Charging point

Learning Outcomes

At the end of the course, attendees will :

  • Have the confidence to communicate with drivers, customers and fleet operators and support them adapting to EV driving
  • Explain how to avoid and overcome common issues with EV driving
  • Have awareness of the current and developing EV market
  • Develop an understanding of the EV charging landscape

Trainer

Jon Burdekin has 30 years’ experience in the UK leasing and fleet finance industry, having previously worked for such major leasing companies as Alphabet GB Ltd and GE Capital Fleet Services.  His 15 year career with Alphabet incorporated roles as Account Manager, Head of Account Management, Head of Consulting Services and Head of Product Management as well as leading the consultancy division to add key value differentiation and technical innovation.

Client relationships that Jon had direct responsibility for included McDonald’s, Shell, Oracle, Royal and Sun Alliance, Royal London Mutual Assurance and the BBC. By managing such large vehicle fleets, he has gained extensive knowledge in all aspects of fleet management, including vehicle acquisition methods, cost control, driver risk, and vehicle choice list analysis.

A subject matter expert in the adoption of electric vehicles into company fleets, Jon also has deep levels of knowledge in the tax efficient alternatives to company vehicle funding and Grey Fleet Management.

Jon has run his own fleet consultancy business since January 2019 with the aim of helping businesses manage their vehicle fleets more effectively and futureproofing the fleet by implementing the transition to 100% electric by 2030

Duration

9.30 - 12.00 Module 1 – Market overview of the EV market from a company car perspective

13.00 - 15.30 Module 2 - Module 2 – Providing practical advice and guidance to customers operating or driving EVs

Dates and Locations

Please use the drop down menu on the right hand side of this page to see the dates that are currently available.

All courses are now held via an interactive online tool. Details of which will be sent when booking has been confirmed. 

Costs

For Online Instructor Led Courses: £295 + VAT per delegate

For Face to Face Courses: £395 + VAT per delegate

Please contact us directly for On-Demand Courses exclusive to your business.

This course is available for delivery in-house


Cancellation Policy 
Requests for cancellation of a training course booking must be received in writing via email to training@bvrla.co.uk for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.

Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.

Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to training@bvrla.co.uk. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.