The below questions will help determine whether we can look at your complaint. Please note complaints need to be submitted within 90 days of the final decision letter from the member.
Have there been any court proceedings, completed or pending, or do you have an open case with another Ombudsman service relating to this complaint?
Please complete complaint details here...
It may take up to 4 weeks for the company to respond during peak periods. If you have not yet received their final decision we would suggest you contact the company's Customer Service Department by telephone or email for an update. Details will be available on their Contact Us webpage.
If the complaint relates to a cross border rental within Europe, the European Car Rental Conciliation Service (ECRCS) may be able to assist you.