Instructor-led Courses

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Designed to develop the knowledge, skills and capabilities of staff working in the vehicle rental and leasing sectors. All courses can be held online or face-to-face.

Courses can be discovered via the below catalogue, or visit the Course Calendar to see what's coming up by month

For a list of all dates please see Kickstart 2026 - Our full Instructor-Led Course schedule

💻 Secure your place today:
📞 07918 109952 | 01494 545719

Or email us [email protected]

Group Discounts are available on bookings.

fair wear tear HGV

BVRLA Fair Wear & Tear Standard for Commercial Vehicles over 3.5t

( Return standards for Over 3.5 Tone )

fair wear tear LCV

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles

(Return standards for LCV)

fair wear tear cars

BVRLA Fair Wear & Tear Standard for Cars

(Return fair wear and tear Standard for Cars)

BVRLA Training Salary Sacrifice Masterclass graphic

Salary Sacrifice MasterClass

( MasterClass )

A tile to illustrate BVRLA Understanding Salary Sacrifice Training Course. Half the image is orange with wording, the other half shows a hand holding coins with mini trees growing from them

Understanding Salary Sacrifice

( Intro course for New + Current staff )

Insights Discovery Course

(Self‑awareness, communication, collaboration, performance, team effectiveness)

the earth showing glowing lights of cities

Intro to AI: Boost Productivity and Creativity of staff

penalty charge notice masterclass

Penalty Charge Notice Masterclass

( fine management, traffic offence handling, rental PCN compliance)

documents

Managing Customer Relations

(customer expectations, communicate confidently, and deliver exceptional service)

calculator, desk and book

BVRLA Vehicle Rental Operator Skills Assessment

BVRLA Vehicle Rental Operator Skills Assessment

Man is placing a car key in woman's hand, there's a blurred car in background

Car and Van Rental: Improving Customer Relationships

(Customer retention, rental service, satisfaction, communication)

introduction to bvrla and fleet industry

Your Introduction to the BVRLA and the Vehicle Industry

White electric vehicle charging with road and trees in the background

Electric Cars - What do your customers expect you to know?

Electric Cars course

amersham old town

AFP Accelerate – Women’s Voices in Fleet

(Confidence, Clarity, Courage, Public‑Speaking, Empowerment)

man driving van

UK Commercial Vehicle Legislation

(Legislation, Confidence, Compliance, Terminology, Expertise)

consumer duty training programme

BVRLA Consumer Duty Training Programme

(Compliance, Practical, Outcomes, Audit, Expert)

father playing with daughter while charging electric car

BVRLA Selling Electric Vehicles to Fleet Customers

(EV Confidence, Customer Education, Sales Positioning)

fleet of cvs

Electric Van & Trucks - Operational Technical Support & Fleet Management

Electric Van & Trucks

Person with a laptop and calculator at a desk, sheets of paper with figures on next to them

Understanding Residuals and Future Vehicle Values

(Future values, residuals, pricing insight, profitability)

finance tax whole-life cost essentials for fleet

BVRLA Finance, tax and whole life cost essentials for the fleet industry

Your Introduction to the Vehicle Fleet Industry

(Leasing & Rental Knowledge, Compliance & Regulation)

Image of a person giving car keys to another person, to illustrate returning a leased vehicle

BVRLA SHIFT in Sales Programme

complaint management regulated business

Complaints Management in a Regulated Environment (Forbearance & Safeguarding)

Complaints Management in a Regulated Environment

Businessman sitting at a desk with papers and keyboard holding a magnifying glass

Selling Contract Hire

Selling Business Contract Hire (BCH) | Fleet Sales, Leasing & Business Development Training

neuroscience NLP to increase sales

Neuroscience to Increase Sales

(Sales Influence, Buyer Psychology, Conversion Techniques)

intro to daily rental industry

Your Introduction to Daily Rental

(Overview of the daily rental sector across automotive)

Book a Call with our Team

Let's talk

For any questions about course content, prices, or the need for further information, our team is here to help:

📞 Call us: 07918 109952 (09:00 - 17:00 Monday to Friday)

📧 Email: [email protected]

Or book a slot directly via the link below

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© Copyright 2026 British Vehicle Rental & Leasing Association (BVRLA) Company No. 00924401.

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© Copyright 2026 British Vehicle Rental & Leasing Association (BVRLA) Company No. 00924401.