Instructor-led Courses

Designed to develop the knowledge, skills and capabilities of staff working in the vehicle rental and leasing sectors. All courses can be held online or face-to-face.

Courses can be discovered via the below catalogue, or visit the Course Calendar to see what's coming up by month

For a list of all dates please see Kickstart 2026 - Our full Instructor-Led Course schedule

💻 Secure your place today:
📞 07918 109952 | 01494 545719

🔐 Members: Please make sure you are logged into the site to access the correct member pricing. Alternatively, you can contact the BVRLA at [email protected] to arrange your booking.

📧 Non-members: Please also email [email protected] to arrange your booking.

📝 Important: When making a booking, please ensure your company name and email address are provided. Bookings without this information will not be considered valid.

Panoramic view of UK motorway, sunny evening, trees in background, cars, vans and lorries in view

BVRLA Fair Wear & Tear Standard for Commercial Vehicles over 3.5t

A silver Ford e-van drives along a road with a blue road sign in background

BVRLA Fair Wear & Tear Standard for Light Commercial Vehicles

two cars traffic on uk motorway sunset view

BVRLA Fair Wear & Tear Standard for Cars

Salary Sacrifice MasterClass

(salary sacrifice for experts)

Vulnerable Customer Masterclass

(Safeguarding, vulnerabilities, communication, support, escalation, signposting)

Persons arms over desk, which contains laptop, calculator, papers, pen and plant pot

Understanding Salary Sacrifice

(how the product works, incentives, best practice)

Insights Discovery Course

(Self‑awareness, communication, collaboration, performance, team effectiveness)

the earth showing glowing lights of cities

Intro to AI: Boost Productivity and Creativity of staff

Penalty Charge Notice Masterclass

(fine management, traffic offence handling, rental PCN compliance)

Managing Customer Relations

(customer expectations, communicate confidently, and deliver exceptional service)

BVRLA Vehicle Rental Operator Skills Assessment

Car and Van Rental: Improving Customer Relationships

(Customer retention, rental service, satisfaction, communication)

Your Introduction to the BVRLA and the Vehicle Industry

(member services, policy campaigns, research, leasing sector)

White electric vehicle charging with road and trees in the background

Electric Cars - What do your customers expect you to know?

Electric Cars course

AFP Accelerate – Women’s Voices in Fleet

(Confidence, Clarity, Courage, Public‑Speaking, Empowerment)

UK Commercial Vehicle Legislation

(Legislation, Confidence, Compliance, Terminology, Expertise)

Woman plugging in electric charger into car with family outside home

BVRLA Consumer Duty Training Programme

(Compliance, rules, good outcomes, reports, audit tips)

Two electric cars charging, with a white car in the foreground and a darker car behind

BVRLA Selling Electric Vehicles to Fleet Customers

(EV Confidence, Customer Education, Sales Positioning)

Electric Van & Trucks - Operational Technical Support & Fleet Management

Electric Van & Trucks

Person with a laptop and calculator at a desk, sheets of paper with figures on next to them

Understanding Residuals and Future Vehicle Values

(Future values, residuals, pricing insight, profitability)

A couple with papers and a calculator looking concerned to illustrate debt, money, finance

BVRLA Finance, tax and whole life cost essentials for the fleet industry

(whole life costs, total cost of ownership, tax tips)

Your Introduction to the Vehicle Fleet Industry

(Leasing & Rental Knowledge, Compliance & Regulation)

Image of a person giving car keys to another person, to illustrate returning a leased vehicle

BVRLA SHIFT in Sales Programme

(finance products, sales techniques, objection handling)

Man in black jacket in a car with hand on steering wheel

Complaints Management in a Regulated Environment (Forbearance & Safeguarding)

(logging and handling complaints, identifying vulnerability, resolutions)

Selling Contract Hire

Selling Business Contract Hire (BCH) | Fleet Sales, Leasing & Business Development Training

Neuroscience to Increase Sales

(Sales Influence, Buyer Psychology, Conversion Techniques)

Your Introduction to Daily Rental

(Overview of the daily rental sector across automotive)

Book a Call with our Team

Let's talk

For any questions about course content, prices, or the need for further information, our team is here to help:

📞 Call us: 01494 545719 (09:00 - 17:00 Monday to Friday)

📧 Email: [email protected]

Or book a slot directly via the link below

Book a Slot