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Fair Wear and Tear
Give your teams the skills, tools and confidence to apply the industry standard consistently.
Reduce vehicle return disputes with the upgraded BVRLA Fair Wear & Tear Course.
What's Included?
✅ Access to the updated Fair Wear & Tear Course
✅ NEW Return Ready training
✅ FREE Zebra Board
✅ FREE Magnetic Strip
✅ Access to the e-learning module
✅ Digital Fair Wear & Tear Guide
The Challenge
Vehicle returns can be difficult when expectations don't match.
One person sees fair wear and tear. Another sees chargeable damage.
- Customer disputes
- Complaints and escalations
- Inconsistent decisions
- Delays in the return process
- Reduced confidence across teams
Without a shared understanding of the standard, even experienced teams can reach different conclusions.
The Solution
The BVRLA Fair Wear & Tear Course helps everyone work from the same recognised industry standard. Using real-world examples and practical discussion, learners develop the confidence to:
- Assess vehicle condition consistently
- Identify fair wear and tear accurately
- Distinguish chargeable damage
- Explain decisions clearly and professionally
- Handle difficult conversations with confidence
The result is a fairer, more consistent experience for customers and staff alike.
Who is it for?
Vehicle-finance sales, account management, business development & customer-facing teams, even experienced teams can reach different conclusions.
Need help finding the right support?
Tell us what your business needs help with, and we’ll help you find the relevant guidance or service.
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