Fair Wear and Tear

Give your teams the skills, tools and confidence to apply the industry standard consistently.

Reduce vehicle return disputes with the upgraded BVRLA Fair Wear & Tear Course.

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What's Included?

✅ Access to the updated Fair Wear & Tear Course

✅ NEW Return Ready training

✅ FREE Zebra Board

✅ FREE Magnetic Strip

✅ Access to the e-learning module

✅ Leasing Broker members will get access to a  Digital Fair Wear & Tear Guide

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The Challenge

Vehicle returns can be difficult when expectations don't match.

One person sees fair wear and tear. Another sees chargeable damage.

• Customer disputes
• Complaints and escalations
• Inconsistent decisions
• Delays in the return process
• Reduced confidence across teams

Without a shared understanding of the standard, even experienced teams can reach different conclusions.

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The Solution

The BVRLA Fair Wear & Tear Course helps everyone work from the same recognised industry standard. Using real-world examples and practical discussion, learners develop the confidence to:

• Assess vehicle condition consistently
• Identify fair wear and tear accurately
• Distinguish chargeable damage
• Explain decisions clearly and professionally
• Handle difficult conversations with confidence

The result is a fairer, more consistent experience for customers and staff alike.

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Who is it for?

Customer service teams, account managers, vehicle return teams, drivers, branch staff and anyone involved in the end-of-contract journey.

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Pricing

Members £379 + VAT · Non-members £479 + VAT

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