BVRLA Fair Wear & Tear Standard for Cars

Suitable for staff at all levels including Fleet Operators, Fleet Managers, Service Managers, Customer Service, Administrators, Drivers, or any other role within the industry who regularly discusses the condition of vehicles with customers, either before, during or on termination of a vehicle rental or leasing contract. May also be of interest to those that lease or rent vehicles themselves.

At the end of this course attendees will:

• Develop a clear, industry-wide understanding of vehicle return standards that apply across leasing, rental, fleet, retail, and aftersales environments.

• Learn how to consistently assess vehicle condition using the BVRLA Fair Wear & Tear Standard, regardless of role or department.

• Build the confidence to explain vehicle condition outcomes clearly and professionally to customers, colleagues, and stakeholders.

• Gain practical inspection skills that support accurate, fair, and transparent assessments of both interior and exterior condition.

• Understand how to distinguish between acceptable wear and chargeable damage, reducing uncertainty and inconsistency.

• Apply a recognised industry standard to real-world scenarios, improving decision-making across sales, service, fleet, and operations teams.

• Support better customer experiences by setting clear expectations and reducing disputes at vehicle handover and return.

• Create alignment across teams by using a shared framework that improves communication and accountability. and with customers 

• Strengthen professional credibility by working to an industry-approved benchmark used across the automotive sector.

• Gain transferable knowledge relevant to all automotive roles, from front-line staff and managers to back-office, commercial, and operational teams.

Marc Cooke brings a wealth of knowledge and hands-on experience in the automotive industry. Since joining Manheim Inspection Services in 2017 as a qualified vehicle inspector, Marc has not only demonstrated technical excellence but also played a pivotal role in onboarding and training new team members.

After six successful years in the field, Marc was promoted to Inspections Team Leader, where he continued to lead by example and support operational excellence. Today, he serves as a Regional Inspections Quality Manager, leveraging his deep industry expertise with a strong focus on Fair Wear & Tear standards.

Marc is known for delivering training with passion and clarity, and for his ability to engage effectively with colleagues and clients alike—an approach that consistently enhances understanding and application of the BVRLA return standards.

9.30am - 3.00pm

*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*

Online only:

Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)

Non-Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)

In-person:

Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)

Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)