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The BVRLA Fair Wear & Tear Standard Cars provides the benchmark for assessing vehicle condition across the UK leasing and rental sector, forming the foundation of BVRLA fair wear and tear guidance and wider car wear and tear standards. Designed to support robust fleet car compliance and alignment with BVRLA car standards, this framework underpins professional end of lease car checks, structured automotive condition assessment, and clear vehicle damage guidelines UK operators rely on. Through specialist lease car inspection training, a comprehensive rental car inspection course, and practical damage evaluation workshop modules, delegates develop essential fleet appraisal skills and achieve recognised vehicle inspection certification. Integrated automotive compliance training and a dedicated UK fleet operations course ensure businesses follow car leasing standards UK while implementing effective car return best practice to minimise disputes, reduce risk, and protect asset value across their fleet operations, When you lease a car it's important to keep it in good condition for when you hand it back at the end of your contract. However, understanding what constitutes fair wear and tear and who evaluates the car's condition can be unclear. Fair Wear and Tear Standard defines every aspect of the condition a vehicle should be in when it is returned at the end of a rental period. Normal day-to-day usage causes deterioration to a vehicle.
BVRLA Offices Amersham : Badminton Court, Church St, Amersham HP7 0DD
Who should attend?
Suitable for staff at all levels including Fleet Operators, Fleet Managers, Service Managers, Customer Service, Administrators, Drivers, or any other role within the industry who regularly discusses the condition of vehicles with customers, either before, during or on termination of a vehicle rental or leasing contract. May also be of interest to those that lease or rent vehicles themselves.
Learning Outcomes
At the end of this course attendees will:
Improve ROI by reducing dispute costs, improving charge accuracy and protecting vehicle residual values
Develop a clear, industry-wide understanding of vehicle return standards across leasing, rental, fleet, retail and aftersales sectors
Confidently assess vehicle condition using the BVRLA Fair Wear & Tear Standard
Communicate vehicle condition decisions professionally with customers, colleagues and stakeholders
Accurately identify acceptable wear versus chargeable damage to improve consistency and reduce disputes
Apply an industry-recognised standard to improve decision-making across sales, service, fleet and operations
Improve customer experience by setting clear expectations at vehicle handover and return
Improve team alignment, communication and accountability using a shared framework
Strengthen professional credibility using an automotive industry benchmark standard
Gain practical, transferable knowledge applicable across all automotive and mobility roles
Who trains this course?
Marc Cooke brings a wealth of knowledge and hands-on experience in the automotive industry. Since joining Manheim Inspection Services in 2017 as a qualified vehicle inspector, Marc has not only demonstrated technical excellence but also played a pivotal role in onboarding and training new team members.
After six successful years in the field, Marc was promoted to Inspections Team Leader, where he continued to lead by example and support operational excellence. Today, he serves as a Regional Inspections Quality Manager, leveraging his deep industry expertise with a strong focus on Fair Wear & Tear standards.
Marc is known for delivering training with passion and clarity, and for his ability to engage effectively with colleagues and clients alike—an approach that consistently enhances understanding and application of the BVRLA return standards.
Duration and Cost
9.30am - 3.00pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Online only:
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)
In-person:
Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
If you’re looking to host your own dedicated course, we can tailor and deliver it specifically for your business either online or on-site at a time that suits your team and operational needs.
The dates below show our current availability for bespoke course delivery bookings.
March March 6th 20th 27th 18th & 19th May 5th & 18th
September 16th & 28th October 14th & 26th
November 11th & 25th December 14th
If you have any questions about course suitability or would like guidance on building a tailored training plan for your business, please do not hesitate to get in touch
or see what we have done for other customers BVRLA Case Studies
07918 109952 | 01494 545719
Or email us at [email protected] to Book
Have you considered Driven By You?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.
