Driven By You - Bespoke Courses for you

Training Built Around Your Business

Bespoke learning programmes designed for vehicle rental, leasing and fleet professionals.

Whether you need to onboard new starters, improve sales performance, strengthen compliance knowledge or upskill an entire department, we'll build a training solution that fits your people, your goals and your schedule.

✓ Delivered online, on-site or at a venue of your choice

✓ From 5 people to 500+

✓ Tailored content, branding and business examples

✓ Trusted by the industry's leading operators

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Trusted by the organisations driving our industry forward

Average course rating: 4.85/5

Whether you need to onboard new starters, improve sales performance, strengthen compliance knowledge or upskill an entire department, we'll build a training solution that fits your people, your goals and your schedule.

Thousands of professionals trained
Programmes delivered across rental, leasing, fleet and mobility sectors
Supported by proven BVRLA expertise and industry best practice

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Off-The-Shelf Training Not Solving Your Problems?

Every organisation faces different challenges.

You may need to:

Improve customer experience scores
Increase sales conversion rates
Reduce complaints and escalations
Strengthen compliance awareness
Accelerate onboarding
Create consistent standards across multiple locations
Prepare teams for industry change

That's why Driven By You starts with your objectives.

We don't ask you to fit into a course.

We build the course around your business.

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How it works

Group of people sitting around large table in the Boardroom in BVRLA offices

Tell Us What You're Trying To Achieve

We start with a discovery session to understand your people, challenges and business goals.

We Design and Deliver The Programme

Choose from existing BVRLA courses, combine modules, or create something completely bespoke. Online, in person, on-site or at a dedicated venue.

You See Results

Better knowledge. Greater confidence. Stronger performance.

Pick and Mix - Create The Perfect Learning Programme

Mix and match content from across our portfolio.

Examples include:

Fair Wear & Tear (Cars + LCV)
Customer Service + Complaint Handling
Sales Skills + Behavioural Science
EV Knowledge + Customer Conversations
Compliance + Consumer Duty

One seamless learning experience.

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a pot with squares falling out on a desk

What does success look like?

Better Sales Performance

Equip teams with practical techniques that improve conversations, build trust and increase conversions.

Stronger Customer Relationships

Develop the skills needed to handle difficult conversations, exceed expectations and improve retention.

Improved Compliance Confidence

Give staff the knowledge they need to operate confidently and consistently.

Real Businesses. Real Results.

See how BVRLA members have used tailored learning programmes to:

Improve customer outcomes
Raise standards
Increase confidence
Accelerate development
Support business growth

View Case Studies

What our delegates have to say

XLCR Vehicle Management Ltd

"Superb pre-course discussion to evaluate our needs and where we are at. Prompt arrival on the day, easy to digest presentation, delivered excellently."

KDM Hire Ltd

Excellent course and delivered very well. I have 26 years experience within the vehicle rental business and this was probably the best one day course l've attended to date.

Information straight to the point and very easy to understand, which assists our operations providing the best customer service experience possible. Many thanks and well done."

Octopus EV

Very satisfied, it exceeded our expectations by delivering outstanding quality. We have noticed a significant improvement in our daily routine, making things much easier and enjoyable. Highly recommend.

What is the value of investing in your team's skills?

Watch the video below to find out...

Frequently asked questions

Curious about our courses but want to learn more? Here are the answers to some of the questions we get asked the most:

Do the 'Driven by you' courses have to be online?

No, as well as facilitating the courses online via MS Teams, we can deliver the course at any location – whether this is at our office or at a venue of your choosing.

How much does a 'Driven by you' course cost?

Our Driven by you courses are a great way to train your team on a time and day to suit you. With options to bespoke the content for your business, or to simply use our 'off the shelf' content - there is something to suit every budget. Get in contact with us for a bespoke proposal at [email protected]

What is the maximum number of delegates we can have attending?

We would advise a maximum of 12 delegates per course but we can discuss any individual requirements with you to suit your needs.

I like the majority of the course content, but would like some additional things covered. Is this possible?

Yes absolutely, we can work with you to ensure the course is exactly right for your colleagues.

If we chose an online course, can all my delegates attend on the same device?

We would not recommend this. For the best experience we advise each delegate should have their own laptop/iPad with a working microphone and camera.

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Let's talk

For any questions about course content, prices, or the need for further information, our team is here to help:

📞 Call us: 07918 109952 (09:00 - 17:00 Monday to Friday)

📧 Email: [email protected]

Or book a slot directly via the link below

Book a Slot