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Build Strong Foundations in Daily Rental
Develop the knowledge, confidence and practical understanding needed to succeed in the modern daily vehicle rental industry. This course provides a comprehensive introduction to rental operations, customer service best practice, compliance and commercial awareness, helping delegates deliver outstanding customer experiences from enquiry through to vehicle return
Course Overview
Daily rental is a fast-moving industry where exceptional customer service, operational efficiency and commercial awareness are essential. Whether you're new to the sector or looking to broaden your understanding, having a solid grasp of rental processes and industry best practice is key to delivering a professional customer experience.
This course provides a practical introduction to the daily rental sector, covering everything from rental transactions and customer qualification to vehicle utilisation, revenue awareness and compliance. Designed for customer-facing and operational teams, it equips delegates with the knowledge and confidence to support customers effectively while understanding the wider commercial drivers behind successful rental businesses.
By the end of the course, learners will have a clear understanding of how the daily rental industry operates and the role they play in delivering efficient, compliant and customer-focused services.
"I really enjoyed this course, it really helped me learn things I hadn't even thought of. The trainer was brilliant and was so patient, if anyone had any questions she would always answer"
Kiara Mitchell, Ogilvie Fleet Ltd
Who This Course Is For
Designed for professionals working within the daily vehicle rental sector, whether they are new to the industry or looking to strengthen their knowledge of rental operations and customer service.
Ideal Learners
- Front of House & Branch Teams: Supporting customers throughout the rental journey and delivering exceptional service.
- Customer Service & Contact Centre Teams: Handling enquiries, bookings and customer support with confidence.
- Operations & Fleet Support Staff: Developing a stronger understanding of rental processes and operational best practice.
- Sales & Business Support Professionals: Looking to improve industry knowledge and commercial awareness.
- New Starters: Building a solid foundation in daily rental operations and customer experience.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand industry best practice within the daily rental sector and how it supports operational excellence.
- Apply practical knowledge of rental administration, insurance products and customer qualification processes.
- Deliver excellent customer service while confidently managing customer queries and complaints.
- Understand the commercial drivers behind successful rental operations, including vehicle utilisation and revenue awareness.
- Support compliant, efficient and professional rental transactions from booking through to vehicle return.
Key Benefits
- Build confidence working within the daily vehicle rental industry.
- Develop a strong understanding of rental operations and customer service best practice.
- Improve communication skills and customer interactions.
- Gain greater commercial awareness of rental business performance.
- Prepare for the BVRLA Vehicle Rental Operator Skills Assessment and ongoing professional development
Driven By You - Bespoke as you want it
Does this course sound like it could benefit a number of people in your business?
Consider our Driven By You option - bespoke courses and content, built to fit your needs, your budget, and your timescale. From small team sessions for 5 staff members to large-scale projects with 400+ participants, we can deliver it all.
No, as well as facilitating the courses online via MS Teams, we can deliver the course at any location ā whether this is at our office or at a venue of your choosing.
As an Advisory guide Price, instructor-led online courses for 10 people start from Ā£2,900 + VAT. Final pricing is bespoke and will depend on your chosen content, delivery requirements, business needs, and overall programme scope. Get in contact with us for a bespoke proposal at [email protected]
We would advise a maximum of 12 delegates per course but we can discuss any individual requirements with you to suit your needs.
Yes absolutely, we can work with you to ensure the course is exactly right for your colleagues.
We would not recommend this. For the best experience we advise each delegate should have their own laptop/iPad with a working microphone and camera.
Meet the Trainer
Ilaria Pareto
Ilaria who has spent more than a decade in the rental industry with Hertz UK & Europe, brings in-depth knowledge of rental operations and training.
Ilaria has worked on several learning & development rental programmes where she has supported leaders and their teams in navigating change, developing a growth mindset and achieving personal & organisational performance through inspiring, innovative learning solutions aligned to their organizationās values, purpose and needs.
Pricing
This live Instructor-led course runs from 9.30am - 4.30pm
*Book your spaces 2 weeks or more in advance of the course date and receive a Ā£100 discount on the course fee*
Member Fee: Ā£329 + VAT (Full Price Ā£429 + VAT less than 2 weeks before the course date)
Non-Member Fee: Ā£529 + VAT (Full Price Ā£629 + VAT less than 2 weeks before the course date)
Driven by you Bespoke day - POA per group Size please enquire [email protected]
