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Over the past decade, the volume of road traffic and enforcement fines has increased significantly, placing growing operational and administrative pressure on organisations across the mobility and fleet sector. Managing offences, penalty charge notices, appeals, and statutory declarations now demands more time, accuracy, and specialist knowledge than ever before.
This instructor-led online course has been specifically designed to equip participants with the practical expertise and confidence needed to handle road traffic offences efficiently and compliantly. Attendees will gain clear guidance on managing PCNs, challenging enforcement authority decisions, submitting statutory declarations, and implementing best-practice processes to support internal teams.
While the course has been developed with BVRLA members in mind, non-BVRLA members are also very welcome to attend. By participating, organisations can reduce risk, improve consistency, save valuable time, and strengthen their internal capability to manage offences effectively—making this course a valuable investment for any team responsible for fines and enforcement activity
"Excellent course - informative and very user-friendly - made the PCN experience fun, for once!"
Who should attend?
This course is suitable for all roles and all levels of experience of dealing with road traffic offences/penalty charge notices, whether you have no experience or this forms part of your day to day role. All member organisations would find this course beneficial.
Learning Outcomes
At the end of the course, attendees will:
- Have a full understanding of all the different types of penalty regimes.
- Appreciate when you can and cannot transfer liability
- Develop a knowledge of what to do when things go wrong.
- Understand how to handle customer complaints regarding penalties/offences.
- Understand the full range of penalty regimes applicable to road traffic offences and penalty charge notices.
- · Differentiate between the various types of penalty notices and the authorities responsible for issuing them.
- · Recognise when and how liability for a penalty charge notice can be lawfully transferred to another party.
- · Apply a structured and compliant approach to the administration and processing of penalty charge notices.
- · Identify common procedural errors and understand how to resolve issues when processes fail.
- · Understand the grounds for making representations and appeals against penalty charge notices.
- · Accurately complete statutory declarations where required as part of the enforcement or appeal process.
- · Manage customer enquiries and complaints relating to penalties in a professional and legally compliant manner.
- · Develop the knowledge and confidence to support colleagues dealing with penalty charge notice administration.
- · Interpret the legal and administrative frameworks governing penalty enforcement within fleet, rental, and leasing operations
Who trains this course?
Amanda Brandon
Director of Member Engagement at the BVRLA.
Amanda joined the BVRLA in July 2002 and has a wealth of knowledge on member services, leasing and rental sectors and common member queries.
Duration and Cost
9.30am - 12.30pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Have you considered Driven By You?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.
