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Building Confidence in the Fleet Industry
Equip yourself with the essential knowledge and confidence to understand the vehicle fleet industry. By the end of this course, learners will be able to explain key industry sectors, understand common terminology, identify the roles of major stakeholders, and recognise how vehicle funding, leasing, rental, and fleet management operate. This course helps build strong industry foundations, improve communication, and support professional development within the automotive sector.
Course Overview
The vehicle fleet industry is a complex and evolving sector, with organisations navigating changing customer expectations, emerging mobility solutions, and increasing operational demands. For those new to the industry, understanding how the sector operates can be challenging.
This course provides clear, practical guidance on the fundamentals of the vehicle fleet industry. Learners will understand key industry sectors, stakeholder roles, common terminology, and the processes that underpin vehicle leasing, rental, funding, and fleet management.
It is designed for anyone entering the fleet industry at any experience level, including fleet, operational, customer service, rental, and leasing teams.
As the industry continues to evolve, the ability to understand fleet operations accurately and confidently is essential. This course strengthens industry knowledge, builds confidence, and supports more effective day-to-day performance.
“Karen was very knowledgeable and engaging throughout the training giving lots of in depth examples which helped me understand the content!”
Chloe Cooper, Santander Consumer (UK) Plc
Who This Course Is For
- Designed for professionals entering or developing their careers within the vehicle fleet industry.
- Suitable for all experience levels, from beginners to those seeking a broader understanding of the sector.
- Ideal for fleet, leasing, and mobility organisations.
Ideal Learners:
- Fleet Administrators/Coordinators: Need clarity on fleet industry structures, terminology, and operational processes.
- Customer Service & Operations Teams: Handle customer enquiries and require a stronger understanding of the industry landscape.
- Leasing Staff: Work across vehicle funding, leasing and want to build industry knowledge.
- New Starters: Need a clear, structured introduction to the vehicle fleet industry and its key stakeholders.
- Experienced Professionals: Want to broaden their understanding, strengthen industry knowledge, and support career development.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the key sectors of the vehicle fleet industry and clearly differentiate between the organisations, stakeholders, and services that operate within it.
- Identify the roles and responsibilities of manufacturers, funders, leasing companies, rental providers, fleet operators, and industry bodies.
- Explain common industry terminology and understand the processes that underpin vehicle leasing, funding, and fleet management activities.
- Communicate confidently and accurately with customers, suppliers, and colleagues using a clear understanding of fleet industry concepts.
- Apply industry knowledge to support effective decision-making, improve operational awareness, and enhance professional performance.
Key Benefits
- Faster understanding of the fleet industry through straightforward guidance that builds knowledge and confidence quickly.
- Reduced uncertainty when dealing with industry terminology, stakeholders, and key fleet, leasing, and rental processes.
- Practical insight into how the sector operates, including the relationships and activities that drive fleet management.
- More informed day-to-day decision-making, improving effectiveness and understanding across different business functions.
- Stronger professional communication, enabling more confident interactions with customers, suppliers, and industry partners.
Driven By You - Bespoke as you want it
Does this course sound like it could benefit a number of people in your business?
Consider our Driven By You option - bespoke courses and content, built to fit your needs, your budget, and your timescale. From small team sessions for 5 staff members to large-scale projects with 400+ participants, we can deliver it all.
No, as well as facilitating the courses online via MS Teams, we can deliver the course at any location – whether this is at our office or at a venue of your choosing.
Our Driven by you courses are a great way to train your team on a time and day to suit you. With options to bespoke the content for your business, or to simply use our 'off the shelf' content - there is something to suit every budget. Get in contact with us for a bespoke proposal at [email protected]
We would advise a maximum of 12 delegates per course but we can discuss any individual requirements with you to suit your needs.
Yes absolutely, we can work with you to ensure the course is exactly right for your colleagues.
We would not recommend this. For the best experience we advise each delegate should have their own laptop/iPad with a working microphone and camera.
Meet the Trainer
Karen Morton
Karen spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching.
Pricing
This live Instructor-led course runs from 9.30am - 4.30pm
Also included...
- Course handouts to ensure a rounded understanding of key ideas
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Driven by you Bespoke day - POA per group size please enquire by emailing [email protected]
