Your Introduction to the BVRLA and the Vehicle Industry

• Suitable for all staff working within the car and van rental industry

• Front of house rental operators and branch-based rental staff

• Customer service, contact centre and customer support teams

• Daily rental reception, welcome desk and customer-facing personnel

• In-plant and onsite daily rental administrators

• Operations, fleet and mobility support teams

• Sales, account management and business support staff

• Anyone involved in delivering or supporting daily vehicle rental customer experiences

At the end of this course attendees will:

• Gain a strong understanding of industry best practice standards within the car and van rental sector, improving service quality and operational performance

• Develop practical knowledge of daily rental administration, rental transaction processes, insurance products, risk management and customer qualification techniques

• Strengthen customer service, communication and relationship management skills, including confidently handling customer queries, feedback and complaints resolution

• Improve commercial awareness of rental operations, revenue protection and customer experience delivery within competitive rental markets

• Build confidence in supporting compliant, efficient and professional rental transactions from enquiry through to vehicle return

• Enhance career development and professional competency within the vehicle rental, automotive and mobility industries

• Provide excellent preparation for the BVRLA Vehicle Rental Operator Skills Assessment and industry-recognised professional standards

Ilaria Pareto who has spent more than a decade in the rental industry with Hertz UK & Europe and brings in-depth knowledge of rental operations and training.

Ilaria has worked on several learning & development rental programmes where she has supported leaders and their teams in navigating change, developing a growth mindset and achieving personal & organisational performance through inspiring, innovative learning solutions aligned to their organization’s values, purpose and needs. 

9.30am - 4.30pm

*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*

Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)

Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)