BVRLA Fair Wear & Tear Standard for Commercial Vehicles over 3.5t

Suitable for staff at all levels including Fleet Operators, Fleet Managers, Service Managers, Customer Service, Administrators, Drivers, or any other role within the industry who regularly discusses the condition of vehicles with customers, either before, during or on termination of a vehicle rental or leasing contract. May also be of interest to those that lease or rent vehicles themselves.

At the end of this course attendees will:

• Improve ROI by reducing dispute costs, improving charge accuracy and protecting vehicle residual values

• Develop a clear, industry-wide understanding of vehicle return standards across leasing, rental, fleet, retail and aftersales sectors

• Confidently assess vehicle condition using the BVRLA Fair Wear & Tear Standard

• Communicate vehicle condition decisions professionally with customers, colleagues and stakeholders

• Accurately identify acceptable wear versus chargeable damage to improve consistency and reduce disputes

• Apply an industry-recognised standard to improve decision-making across sales, service, fleet and operations

• Improve customer experience by setting clear expectations at vehicle handover and return

• Improve team alignment, communication and accountability using a shared framework

• Strengthen professional credibility using an automotive industry benchmark standard

• Gain practical, transferable knowledge applicable across all automotive and mobility roles

Marc Cooke brings a wealth of knowledge and hands-on experience in the automotive industry. Since joining Manheim Inspection Services in 2017 as a qualified vehicle inspector, Marc has not only demonstrated technical excellence but also played a pivotal role in onboarding and training new team members.

After six successful years in the field, Marc was promoted to Inspections Team Leader, where he continued to lead by example and support operational excellence. Today, he serves as a Regional Inspections Quality Manager, leveraging his deep industry expertise with a strong focus on Fair Wear & Tear standards.

Marc is known for delivering training with passion and clarity, and for his ability to engage effectively with colleagues and clients alike—an approach that consistently enhances understanding and application of the BVRLA return standards.

9.30am - 3.00pm

*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*

Online only:

Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)

Non-Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)

In-person:

Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)

Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)

Suitable for staff at all levels including Fleet Operators, Fleet Managers, Service Managers, Customer Service, Administrators, Drivers, or any other role within the industry who regularly discusses the condition of vehicles with customers, either before, during or on termination of a vehicle rental or leasing contract. May also be of interest to those that lease or rent vehicles themselves.

At the end of this course attendees will:

• Improve ROI by reducing dispute costs, improving charge accuracy and protecting vehicle residual values

• Develop a clear, industry-wide understanding of vehicle return standards across leasing, rental, fleet, retail and aftersales sectors

• Confidently assess vehicle condition using the BVRLA Fair Wear & Tear Standard

• Communicate vehicle condition decisions professionally with customers, colleagues and stakeholders

• Accurately identify acceptable wear versus chargeable damage to improve consistency and reduce disputes

• Apply an industry-recognised standard to improve decision-making across sales, service, fleet and operations

• Improve customer experience by setting clear expectations at vehicle handover and return

• Improve team alignment, communication and accountability using a shared framework

• Strengthen professional credibility using an automotive industry benchmark standard

• Gain practical, transferable knowledge applicable across all automotive and mobility roles

Marc Cooke brings a wealth of knowledge and hands-on experience in the automotive industry. Since joining Manheim Inspection Services in 2017 as a qualified vehicle inspector, Marc has not only demonstrated technical excellence but also played a pivotal role in onboarding and training new team members.

After six successful years in the field, Marc was promoted to Inspections Team Leader, where he continued to lead by example and support operational excellence. Today, he serves as a Regional Inspections Quality Manager, leveraging his deep industry expertise with a strong focus on Fair Wear & Tear standards.

Marc is known for delivering training with passion and clarity, and for his ability to engage effectively with colleagues and clients alike—an approach that consistently enhances understanding and application of the BVRLA return standards.

9.30am - 3.00pm

*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*

Online only:

Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)

Non-Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)

In-person:

Member Fee: £429 + VAT (Full Price £529 + VAT less than 2 weeks before the course date)

Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)