This course is designed to be part of an organisation's induction programme, providing insights into the rental and leasing sector, identifying the key players and explaining the features and benefits of the main acquisition methods for fleets and individuals. It also covers the role of the BVRLA in regulating the industry and our Conciliation service.
Suitable for anyone new to the industry or someone in need of a refresher - sales professionals, customer support, maintenance and operations personnel. Additionally, finance and credit control administrators, human resources, training executives, administration or secretarial staff would also benefit from this course.
• The BVRLA's role
• Who are the key industry players
• Lease and Purchase options
• Whole Life Costs
• Buyer considerations and comparisons
• Critical role of service in client retention
• Consumer Credit regulations and conduct
This programme comes with a visual presentation, a working booklet and supporting handouts. It is factually based and highly interactive with group activities throughout the day making it relevant to delegates and helpful in retaining the knowledge.
At the end of this course you will:
- Understand the basic difference between the vehicle acquisition methods
- Appreciate the services we need to provide and how they all fit
- Understand the vital importance of service as the differentiator
This course has been allocated 8 CPD points.
Karen Morton spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching.
1 day course
25th September 2019 BVRLA Amersham, HP7 0DD
If this date is not suitable then please contact us on 01494 545719 as we may be able to deliver this course for you in-house.
£250 + VAT (Member price)
£315 + VAT (Non-Member price)
This course is available for delivery in-house
Requests for cancellation of a training course booking must be received in writing via email to email@example.com for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
You can request the substitution of a delegate for another in writing as per the cancellations policy above to firstname.lastname@example.org. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.