Introduction to the Daily Rental Industry

This course provides a solid foundation of the skills and knowledge required to work as a Customer Service Specialist in the modern daily vehicle rental industry.

Who should attend?

This course is designed for front of house rental operators, customer service agents, daily rental receptionist staff and in-plant daily rental administrators.

Course content

  • General marketing
  • Customer service skills
  • Customer qualification
  • Legislation for rental companies
  • Insurance practices
  • Tariff interpretation
  • Overseas rentals
  • Light commercial vehicles (LCVs)
  • Vehicle Handover and Return

Learning outcomes

At the end of this course attendees will:

  • Understand 'Best practice' in the industry
  • Achieve a solid knowledge of administration, rental transactions, insurance and customer qualification
  • Learn and consolidate customer service skills, including customer complaints

It also serves as excellent preparation for the Certificate in Vehicle Rental Operator Skills.

This course has been allocated 8 CPD points.

Trainer

Caroline Chapman has held senior roles in the automotive industry for over twenty-five years, both operationally and in Human Resources and Training. Before becoming a Consultant in 2012, Caroline was the HR & Operations Director with the White Clarke Group and prior to that was the Account Director for Renault Business Link, so has a wide breadth of knowledge of the automotive industry, particularly rental and fleet.  Caroline is also a regular contributor of HR and L&D articles for the Institute of Motor Industry magazine.

Duration

1 day course

Dates and locations

Please use the drop down menu on the right hand side of this page to see the dates and locations that are currently available.

If you do not find anything suitable then please contact us on 01494 545719 as we may be able to deliver this course for you in-house.

BVRLA in Amersham

 

Cost

£250 + VAT (Member price)

£315 + VAT (Non-Member price)

This course is available for delivery in-house


Cancellation Policy 
Requests for cancellation of a training course booking must be received in writing via email to training@bvrla.co.uk for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.

Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.

Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to training@bvrla.co.uk. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.