The BVRLA would appreciate members’ input in preparing a formal response to the Government’s review of the Consumer Contract Regulations 2013.
This is an opportunity for BVRLA members to influence a change in the regulations, in particular, requirements that cause unnecessary administrative burden.
Members may recall that these regulations govern;
- the information which a trader must give to a consumer before and after making a sale,
- how that information should be given,
- the right for consumers to change their minds when buying at a distance or off-premises.
The regulations also ban practices such as additional payments which appear as a default option and requirements for customers to pay more than the basic phone rate for post-contract customer helplines.
The Government is consequently seeking views on;
- the requirements imposed by the Consumer Contract Regulations 2013 and how they are working in practice,
- whether the intended objectives have been achieved,
- further views on the wider context.
The Consumer Contract Regulations 2013 consultation closes on 1 May 2019.
Members are asked to contact Senior Policy Advisor Jinmi Macaulay with their views by 1 April 2019.
