The BVRLA is adding an instructor-led online version of its very popular course, ‘Compliant Selling – Treating Customers Fairly’ to its Online Learning Hub.
This course is designed for anyone who would like an understanding of how and why Financial Conduct Authority (FCA) requirements shape the sales process.
In its review into the motor finance sector, the FCA emphasised the importance of ensuring that the customer fully understands the product they are buying. This course helps the learner to understand the regulatory requirements of selling in order to prevent consumer detriment, whilst also protecting the employer’s reputation and attracting repeat business.
At the end of the learning day, delegates will fully understand the potential consequences of not following a compliant sales process and what impact it has on themselves and their employer in the eyes of the FCA. They will also understand that doing this will lead to trouble-free sales, better referrals and ultimately more income for the business.
The course covers: treating customers fairly, knowing your customer, responsible lending, affordability, doing the right thing even when no one is watching and compliant distance marketing.
A previous attendee, Ryan Harris of SG Fleet Solutions UK Ltd, said of the course “Very good, very engaging and insightful.”
