A popular course with members since 2008, the BVRLA's Certificate in Fleet Management autumn course, the last of 2019, is now available for sign up.
The qualification is run by the Institute of Car Fleet Management (ICFM) and externally accredited by the Institute of Leadership and Management (ILM). It provides a nationally recognised professional qualification - the Certificate in Fleet Management – as well as associate membership of the ICFM.
The programme has been designed to give participants an insight into current best practice for effective fleet management. It will help them to deliver a superior value-added service to their customers.
Jennifer Wilson of Inchcape Fleet Solutions won an award at the BVRLA’s Annual Dinner earlier this year for achieving the highest ever mark in the fleet course. Jennifer spoke about the benefits of completing the course;
“I shared best practice from the course at team meetings and with my internal colleagues, how improvements can be made for customers, how customers’ policies can be improved and how to approach a review. This increased service levels and we’ve particularly seen a change in how we carry out reviews, recommendations and proposals. This all helps towards customer retention.
“This is a really good course and would definitely benefit anyone in my sector, it broadened my understanding of consultancy for the customer. The course was a good balance of content and it was extremely beneficial to meet the other candidates from different backgrounds.”
