The Competition and Markets Authority (CMA) has launched its Small print. Big difference campaign to help the holiday and travel industry to understand the rules on unfair terms.
The CMA has launched the campaign to address the fact that less than half of UK businesses were found to know the rules on unfair terms and firms typically only review their terms every four years.
Firms are being encouraged to check their Terms and Conditions, to make sure that they are fair.
The regulator emphasizes the benefits of having transparent, up-to-date and fair terms.
They can:
- help prevent disputes with your customers, saving time and money
- boost your reputation and the chances of repeat business from your customers
- differentiate your business, making it unique so that it stands out from the crowd
- protect your business; even if a customer has signed up to an unfair term, it is not legally binding, whereas fair terms will bind them and give your business legal protection.
Read more on the CMA’s Small Print. Big Difference campaign page.
