Professional Development

A nationally recognised industry certification designed to test the knowledge and skills of those working in vehicle rental operations, this programme is a Quality Assured Programme accredited by the IMI (Institute of Motor Industry).  The syllabus has been developed by the BVRLA and an...

The BVRLA has developed a bespoke counter-terrorism awareness training resource tailored specifically for those operating in daily rental of cars and vans.

This on-line live seminar (webinar) programme comprises four x 1 hour interactive training sessions exploring the core elements of excellent Customer Service skills and behaviour.  The course is designed to be accessible from your place of work, saving on time, travel and money.  In addition...

Assessing the condition of a vehicle at the end of a lease or rental is fundamental to BVRLA members' business proposition.  This is a one day industry specific programme designed to teach industry professionals about the the concept of fair, wear and tear on vehicles that are returned at...

Developed in partnership with the Institute of the Motor Industry (IMI), this accreditation is designed specifically for staff working directly with customers in a driver support or customer service position, those working as technical service advisors within a vehicle management call centre...

This intensive and engaging course provides a solid foundation of the skills and knowledge required to work as a Customer Service Specialist in the modern daily vehicle rental industry. This is an ideal course for employees new to the industry and who require clear and relevant information...

A one-day course designed to provide a solid foundation of knowledge for new and experienced staff, by taking an in-depth and comprehensive approach overview of the complexities of the fleet vehicle industry.

This one-day course in NLP, neuro-linguistic programming, is a first for the BVRLA.

This prestigious programme is designed for senior account and fleet managers.  It has been externally accredited by the Institute of Leadership and Management (ILM) and provides a nationally recognised professional qualification upon successful completion - Certificate in Fleet Management....

A 2-day course designed for sales professionals in the leasing and fleet management sectors who would like to improve their knowledge of vehicle acquisition methods and to learn how to improve their customer proposals and interactions. It is also suitable for those who are new to the...

This essential one day course designed for Leasing Brokers provides insight into the critical skills, knowledge and expertise to work within the FCA regulated Consumer Credit world. The discussion based sessions are a perfect way to catch up on both current and forthcoming legislative...