Candidates sit a series of multiple-choice examination papers in a controlled environment. We currently offer three examination centres: Amersham, Wolverhampton and Glasgow. There is no requirement for candidates to have taken part in a specific course of instruction. Most candidates will attain the required level of knowledge from on-the-job training after a period of six months' industry experience. However, BVRLA does run a one-day Introduction to Daily Rental training course and a series of other training seminars, webinars etc. for daily vehicle rental staff.
8 November 2018
* All prices exclude VAT
Duration: 1 hour per exam (5 hours maximum)
Format: Self-study and multiple choice examination
There are five papers designed to tests the candidates' knowledge of the key areas of vehicle rental operations and industry best practice. By providing proof of competence, the BVRLA IMI Rental Operator Certificate benefits both staff and their employers.
The examination is arranged in the form of five written papers.
- Paper 1 - General Vehicle Rental Operator Skills
- Paper 2 - Insurance Practice
- Paper 3 - Tariff Interpretation
- Paper 4 - Overseas Hire and Hirers
- Paper 5 - Light Commercial Vehicles
You can read the full syllabus here.
It is compulsory to sit Papers 1 and 2, then a further paper must be chosen from the optional Papers 3, 4 or 5. Candidates must be successful in Papers 1 and 2 and in EITHER 3, 4 or 5 to be awarded the certificate.
The pass mark is 60% for each paper.
Benefits of Certification:
- Provides industry-wide recognition of skills and competence
- Improves employee confidence
- Identifies talented individuals in the work place
- Sends positive message to customers about the quality of the rental operation
"Taking part in the BVRLA exams demonstrates the commitment that Arnold Clark has to providing staff with the highest quality of training to enable them to have the knowledge and understanding required to recommend the best products for our customers. The BVRLA award is recognised and demonstrates to our customers that our staff have not only met the Arnold Clark standard, but have met the standards set by the Rental and Leasing industry."
Margaret Speirs, Car & Van Rental Operations Manager, Arnold Clark