The BVRLA has updated the Industry Fair Wear & Tear Standard for Drivers and Operators of Contract Hire, Rented and Leased Vehicles over 3.5 Tonnes.
The standard, which is commonly known as the HGV Fair Wear and Tear guide, was unveiled to an audience of BVRLA members and operators at the Commercial Vehicle Show at the Birmingham NEC.
The latest guide provides HGV operators with an even clearer and more transparent understanding of what constitutes acceptable wear and tear when returning a leased vehicle.
Commenting on the new guide, BVRLA Director of Member Services Nora Leggett said: “The revisions to the HGV Fair Wear and Tear guide will ensure that vehicle leasing remains an attractive option for business customers. Fleets and individuals should not be deterred from hiring trucks through fear of end-of-contract charges, and this guide assures HGV operators of professional service from BVRLA members.”
The latest guide now explicitly highlights how leasing companies will give HGV operators information at the start of the lease or contract to help them satisfy the return standards required. Such transparency is at the heart of the BVRLA’s Code of Conduct, and it is important for the BVRLA member to clearly communicate with operators.
Leggett added: “Fair wear and tear occurs through normal operation of a vehicle. BVRLA members accept that commercial vehicles are working vehicles and a certain amount of deterioration is acceptable through normal usage over time. The guide makes it clearer than ever that customers will not be charged for fair wear and tear, and is backed up by our mandatory Code of Conduct and Conciliation Service.”
About the Fair Wear and Tear guide
- BVRLA members make the guides readily available to their customers - HGV operators.
- The guides are available in booklet and e-booklet formats.
- The standard is updated every three years, following feedback from BVRLA members and other key stakeholders.
About the BVRLA
Established in 1967, the British Vehicle Rental and Leasing Association is the UK trade body for companies engaged in the rental and leasing of cars and commercial vehicles. Its 750+ members operate a combined fleet of around 4.5million cars, vans and trucks. BVRLA members buy nearly half of all new vehicles sold in the UK, supporting around 317,000 jobs and contributing nearly £25bn to the economy each year.
By consulting with government and maintaining industry standards, the BVRLA helps its members deliver safe, sustainable and affordable road transport to millions of consumers and businesses. For more information, visit www.bvrla.co.uk.
For more information, contact:
Toby Poston – Director of Communications & External Relations
tel: 01494 545700
mob: 07979 756533
Jamie Fretwell - Media & Communications Officer
tel: 01494 545710
mob: 07790 271806