Personal Contract Hire (PCH) Compliance e-Learning Module

Selling Personal Contract Hire, is one of the automotive sector’s most popular motor finance products and our new comprehensive bespoke e-learning module is perfectly suited support to members. Our module guides learners through the customer qualification process with the BVRLA's consistent and compliant approach to ‘Know Your Customer’ in our 9-step approach to compliant sales.


The topics covered are:

  • Motor Finance Hire Explained
  • Features and Benefits of Personal Contract Hire
  • The role of the automotive Customer Sales Consultant (or advisor)
  • Customer Qualification
  • Pre-Contract Information
  • Dealing with Vulnerable Customers
  • Handling Customer Complaints
  • Assessment

2 - 3 hours of interactive content with an online assessment. A certificate will be available to learners on their BVRLA e-Learning platform once they have passed the assessment.


 Funder Affiliated Organisations 1-25 licences £59.95 + VAT per licence
 Funder Affiliated Organisations 26-50 licences £49.95 + VAT per licence
 Funder Affiliated Organisations 51-plus licences £39.95 + VAT per licence
Legacy Brokers   £69.95 + VAT per licence


Contact the Learning and Development Team at [email protected] or 01494 545719 for more details.

This Module is Suitable for:

Anyone who sells Personal Contract Hire (PCH) and wants to remain complaint throughout the whole process, whether you would like a refresher or you are new to the industry.


Learning objectives:

The aim of this course is to help you to

  • Be more effective at selling Personal Contract Hire
  • Identify the needs of customers and to ensure they are treated fairly
  • Understand the importance of remaining compliant with consumer regulations and to keep customers informed
  • Maintain good customer relations throughout the life of the vehicle contract, including at the end of contract

Interested in this package?

Please email us your enquiry.

Supported by:

Funders Logos 2020