Personal Contract Hire (PCH) Compliance e-Learning Module

Selling Personal Contract Hire, is one of the automotive sector’s most popular motor finance products and our new comprehensive bespoke e-learning module is perfectly suited support to members. Our module guides learners through the customer qualification process with the BVRLA's consistent and compliant approach to ‘Know Your Customer’ in our 9-step approach to compliant sales.


The topics covered are:

  • Motor Finance Hire Explained
  • Features and Benefits of Personal Contract Hire
  • The role of the automotive Customer Sales Consultant (or advisor)
  • Customer Qualification
  • Pre-Contract Information
  • Dealing with Vulnerable Customers
  • Handling Customer Complaints
  • Assessment

45-50 minutes of interactive content with an online assessment. A certificate will be available to learners on their BVRLA e-Learning platform once they have passed the assessment.


£99.95 + VAT per learner for an annual subscription. Includes an on-line assessment and a Certificate of Completion for each module. If however, you have a relationship with any of the principle funders mentioned below, you are entitled to a subsidised rate of £49.95 + VAT per learner.  Contact the Learning and Development Team at or 01494 545719 for more details.

This Module is Suitable for:

Anyone who sells Personal Contract Hire (PCH) and wants to remain complaint throughout the whole process, whether you would like a refresher or you are new to the industry.


Learning objectives:

The aim of this course is to help you to

  • Be more effective at selling Personal Contract Hire
  • Identify the needs of customers and to ensure they are treated fairly
  • Understand the importance of remaining compliant with consumer regulations and to keep customers informed
  • Maintain good customer relations throughout the life of the vehicle contract, including at the end of contract

Interested in this package?

Please email us your enquiry.

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