BVRLA SM&CR Development Programme - Remote Learning Course

Since 2019 members have been preparing to complete the Senior Manager and Certification Regime process for existing Certified Staff, and to train other staff on the Conduct Rules ready for the phase 2 implementation of the regime. Whilst the FCA have extended their deadline to the 31st March 2021, they are encouraging firms to implement these changes sooner rather than later. With this in mind, the BVRLA have put together a comprehensive Development Programme to support members with the change.

Who should attend?

Anyone dealing with customers in the 'new normal' we find ourselves in. Whether it be returning vehicles at end of lease or rental, or supporting new business.

Course content

Step 1: Let us support you to find out your business type - gather vital information when preparing for SM&CR

Step 2: Complete specialised e-Learning modules - learn comprehensive background information on the regime

Step 3: Attend a BVRLA remote training session, run by our Compliance Expert engage with the change 

Step 4: Receive support and guidance with an example Statement of Responsibility put theory into practice

Step 5: Attend a BVRLA Q&A session, run by our Compliance team focusing on how SM&CR has changed the Inspection Programme gain insight and have your questions answered

Learning outcomes

The course supports delegates to..

Understand Customer Contracts in greater detail

Reduce anxiety for potential complaints and reduce personal stress

Have an easy to understand complaints system in place

Understand the FREE BVRLA reconciliation service

Trainer

Tony Doidge is a bespoke Trainer and FCA Compliance Consultant in the Automotive Industry. Specialising in prospecting, the Sales Process, Consultative Sales, Sales Management, Management Leadership and importantly Treating Customers Fairly, Tony is also a Financial Services expert so is able to implement processes which will protect both the dealership and the customer.  He provides audit services, guidance and training on compliance and current FCA governing practices. 

Tony has provided training for major car manufacturers such as BMW, Mercedes, Audi and Jaguar Land Rover and has worked with these businesses all over the UK as well as in Japan, China and South Africa where he achieved substantial sales uplifts.

After spending over three decades in Financial Services and training, Tony’s passion is embedding good disciplines and building confidence within a sales team. His coaching style is friendly and funny and he loves to connect with his delegates and enhance their development, work ethic and professional skills.

Tony holds the MLIA Financial Services Diploma and is an Associate Member of the Institute of the Motor Industry.  The youngest of seven children he loves all sport, especially golf and has caddied around the world including at The Open in 2015 and Seniors British Open in 2018.

Duration

The course duration is 4 hours. 9am - 1pm.

Dates and locations

The next interactive webinar will be taking place on the 7th December 2020.

Cost

Member Fee £195 +VAT

Non Member Fee £245 +VAT

 

As usual, lovely people to deal with who make a difficult topic straight forward. I wish this had been around last year and you would have saved me lots of money and time! It was nice to feel comfortable enough to ask my questions without the embarrassment of showing that I don’t already know. A great programme, well done all involved.

- Amie Darby, Central Contracts (SOT) Ltd

 


Cancellation Policy 
Requests for cancellation of a training course booking must be received in writing via email to training@bvrla.co.uk for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.

Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.

Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to training@bvrla.co.uk. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.