Following recent terrorist attacks where vehicles have been used as weapons to injure and kill innocent people, it is important that BVRLA members remind their staff to stay alert and be vigilant, reporting anything suspicious to the police. Counter Terrorism Police have provided another security update following the Barcelona attacks which also included rental vehicles.
Our greatest line of defence is when the public and the police work together and the BVRLA and its members continue to cooperate and work closely with law enforcement organisations on matters relating to security threats and best practice.
Counter Terrorism Police have produced posters as part of the ACT Campaign, which encourages people to report anything suspicious. Posters can be downloaded from the ACT website for display in your offices and branches. This website also provides information and advice on what to look out for and how to report any suspicions. Further information and additional resources can also be found on the National Counter Terrorism Security Office website.
If you suspect it, report it. The Anti-Terrorist Hotline 0800 789 321 - 999 and 101 can also be used.
BVRLA members are encouraged to review their security procedures and plans to ensure that the measures they have in place are current and that staff are prepared and confident with those procedures.
- Encourage staff to share information about a suspicious customer
- Be consistent with your due diligence and pre-rental customer qualification checks.
- Vulnerable people are often used to hire cars on behalf of criminals/gang members. Look out for nervous young adults, male or female, who maybe have another individual with them waiting nearby. Report your suspicions.
- Renter not driving? The credit card may be fraudulent or being used without permission. Exercise caution too when the on-line credit card method of payment differs from the card presented at the counter.
- Check your CCTV cameras – are they working?
- Make sure your staff are identifiable and wearing name badges/identification.
- If you are investigating an overdue vehicle rental and preparing a BVRLA evidential pack to report a stolen vehicle – report the stolen vehicle at the earliest opportunity. You will find the police supportive.
- Provide Nora Leggett at the BVRLA with a named contact for both in - hours and out-of-hours should the police require a secure contact as part of an investigation.
Additional BVRLA Guidance
The BVRLA has a fact sheet covering the release of customer data which includes what to do in an emergency situation.
The BVRLA's Guide to Insurance Risk Management provides advice on customer qualification and identity checks.