Technical services advisor performance standards

ATA candidate guidelines

(click to download pdf)

The BVRLA offers the ATA (automotive technician accreditation) Technical Customer Service Advisor (Rental & Leasing) programme to those working in technical services departments within our industry.

Technical services advisors are a specialist group within our industry whose role is to validate service, maintenance and repair expenditure, provide technical support for drivers and fleet managers – all whilst maintaining the highest levels of customer care.

The Automotive Technician Accreditation (ATA) is governed by the Institute of the Motor Industry (IMI). In addition to measuring professional competence against a set of key skills, all accredited technicians in the automotive industry commit to a code of conduct which gives the ATA programme its ethical credibility. It provides proof of their competence and desire to work to high professional standards – this is what distinguishes it from other qualifications.

The IMI’s ATA, accredited automotive technician, is an industry benchmark of professional and technical competence. Supporting the standard gives a clear message to customers about BVRLA members’ commitment to excellence.

The ATA accreditation is valid for 5 years* and costs £320 plus VAT per candidate.

Click here to download an application form.

Contact:

Fran Hampson on 01494 545703 or fran@bvrla.co.uk.

*From 1 April 2012, the accreditation validity period for Automotive Technician Accreditation (ATA) Technical Customer Service Advisors will change to 3 years. People who already hold ATA accreditation will not be affected, but anyone wishing to have their competences tested and be awarded ATA status before the end of March should contact BVRLA member services sales administrator Fran Hampson to book an assessment date as soon as possible.

Further information from the IMI regarding changes to the accreditation can be found here.

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