Introduction to the Fleet Industry

In-house training is available

Background to the Industry: size of the industry, growth potential, who supplies the industry, competitor analysis
Basic difference in vehicle acquisition methods: paying cash, finance lease, overdraft, contract hire, hire purchase
Concept of Whole Life costs
Basic introduction to the cost of capital
The basic benefits of contract hire
The responsibilities of the contract hirer and why
The responsibilities of the contract hire supplier
The services we need to provide and how they all fit: purchasing, maintenance, registration, vehicle tax, vehicle efficiency, P11d values, accident management, roadside rescue, daily rental, refurbishment
The vital importance of service as the differentiator
Applying service standards on the telephone