Introduction to Fleet - Overview

The modules

Module 1: Introduction
Module 2: Intermediate
Module 3: Advanced

Who should attend?

Administration and secretarial staff
Sales executives
Customer support personnel
Maintenance and operations staff
Finance and credit control administrators
Human resource and training executives
Anyone who is new to the industry

(click to download pdf)

Training new sales staff and brushing-up on existing sales staff knowledge can make the difference in sales effectiveness. This knowledge can also raise customer service levels from support staff.

The course is divided into three modules: an Introduction (One Day) an Intermediate (One Day) and an Advanced (Two Days). This structure deliberately minimises staff time away from the workplace, whilst maximising information retention and selection of the relevant modules, given the levels of experience of your existing staff.

For new staff or those who have never been exposed to training, it is recommended that all three modules are completed over approximately
a six month period.