Introduction to Fleet - Intermediate

In-house training is available

Discussion of market segmentation: sole traders,partnerships, limited liability companies, PLC's, local authorities
How contract hire applies to each customer segment
The basics of how to conduct a rental
Competition practices
Using competitor knowledge in negotiating additional or renewal vehicles
A basic understanding of VAT and its impact on contract hire
The basic advantages of contract hire
An introduction to company car tax: cash for cars, benefit in kind
Explaining the advantages of contract hire on the telephone
Why we charge for: excess mileage, fair wear and tear, early terminations, gap costs
Handling difficult calls in these areas
Managing difficult customers