Fair Wear and Tear Standards Training - Contract Hire

Aims and Objectives

Delegates will gain an understanding of the key principles influencing vehicle resale and will be able to demonstrate practical knowledge of the BVRLA Fair Wear and Tear condition standards when talking to customers.

Useful advice and tips will be given on how to encourage customers to care for the vehicle and prevent problems arising at contract termination.

The course can be delivered from a technical perspective or a more sales and customer-facing perspective.

Key Benefits

• Discussion of main factors influencing a vehicles resale price
• An introduction to the BVRLA Fair Wear and Tear guide and appreciate it as the industry wide standard
• How Fair Wear and Tear standards will impact on the vehicle, its saleability and its value at de-fleet
• Differences between Fair Wear and Tear, and ‘unacceptable’ damage relative to a vehicles age and mileage
• Impact of vehicle documentation, servicing, repairs and general care taken by the customer will have on Wear and Tear
• Reduce charge-back or refurbishment costs at end of lease
• Appraisal of a vehicle using a dedicated method relating any findings to the Fair Wear and Tear Standards
• Effective communication methods with customers to limit misunderstandings and resolve problematic issues

Training will be delivered with a 75 – 25% split classroom to practical workshop. Delegates should be able to attain a minimum of 75% pass mark in the post course validation paper

This programme is interactive and involves role playing to practice the principles covered in the course.

Contact:

Member Services on 01494 545703 or memberservices@bvrla.co.uk to register for a course or for more information.