BVRLA
Training and Careers

Customer Care and Telephone Techniques

Details

  • Duration: One day
  • Location: On demand
  • Dates: On demand
  • Cost: £250 plus VAT

In-house training is available

Who should attend?

  • Suitable for anyone handling customers on a regular basis

Aims and objectives

To provide delegates with the necessary skills that will develop their confidence and enable them to project a professional image at all times.

Key Benefits
  • The benefits of effective call management
  • Basic rules
  • Effective call structure
  • Emotions: behaviour patterns
  • The do's and don'ts
  • Summarising to confirm understanding
  • Holding on: message taking and transfering calls
  • Closing a call
  • Listening skills
  • Owning a call
  • Questioning skills
  • The cost of doing things twice
  • Dealing with complaints
  • Action plans

This programme is interactive and involves role playing to practice the principles covered in the course.

Contact:

Member Services on 01494 545703 or memberservices@bvrla.co.uk to register for a course or for more information.

Related training:


Short Courses
 

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Contact us

By telephone: 01494 434747
By facsimile: 01494 434499
By email: info@bvrla.co.uk

By post: River Lodge
Badminton Court, Amersham
Bucks HP7 0DD

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