Technical and operational management forum

Formerly known as the BVRLA’s Service, Maintenance and Repair (SMR) Forum, this forum encompasses many of the operational aspects of a rental and leasing company’s business such as vehicle ordering, purchasing, specification, licensing, recalls, congestion and fixed penalty notice re-charges. The remit of the forum also includes vehicle service, maintenance and repair, helping to ensure driver and pedestrian safety because inadequate or poor maintenance routines can significantly impact a vehicle’s driving performance and increase the level of risk for clients.

The forum exists to encourage discussion and debate and to share information and best practice. Forum members include vehicle rental and leasing companies in BVRLA membership, vehicle manufacturers, suppliers and service providers.

The technical and operational management forum is directed by a steering committee made up from BVRLA members.

The Technical and Operational Management forum exists to encourage discussion and debate on general issues of vehicle, service and repair and to share information data and best practice. Forum members include BVRLA members, vehicle manufacturers, suppliers and service providers.

The Technical and Operational Management forum is directed by a steering committee made up from BVRLA membership.

Download 3rd November Forum Presentations

Click here to view presentations available to download from the TOM forum held at Volkswagen Commercial Vehicles in Staffordshire on 3rd November 2011

Objectives

The aims and objectives of Technical and Operational Management forum are to:

• Stimulate discussion and debate on general issues of vehicle, service and repair, as well as vehicle and contract administration
• Encourage sharing of information and data for the benefit of all forum members
• Improve communications between vehicle manufacturers, suppliers, service providers and forum members
• Reduce costs and simplify the administration of service maintenance and repair (SMR) wherever possible
• Promote practices and administration improvements to provide added protection for member's companies under their duty of care responsibilities
• Stimulate discussion and engender practices to minimise the impact of member fleets on the environment
• Discuss and debate new technology and new added value services
• Raise the profile of both SMR issues and TOM forum itself through selective use of PR

Attendance at the Technical and Operational Management forums in 2012 will require a subscription of £190 plus VAT. This entitles members to send two representatives to each forum. If you would like to become a member of this forum, download the membership form and send completed to fran@bvrla.co.uk or fax to 01494 434499.

Contact:

If you have an interest in service, repair and operational management matters and would like to attend the next forum, contact Nora Leggett on nora@bvrla.co.uk or 01494 545713.

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