Saturday 4 February
The website of the British Vehicle Rental and Leasing Association
Full listing of BVRLA publications
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Members only - Acceptable proofs and documentation
BVRLA guidelines for best practice for dealers when undertaking identity checks on clients.
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Free - Annual Review
The BVRLA Annual Review summarises the associations activities over the past year, our aims, challenges and what we plan to do next.
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Members only - BVRLA member start-up pack
Free BVRLA signage to advertise to your customers that you are a BVRLA member.
♦ White background logo stickers - available in A5 and A4
♦ Clear background logo stickers - available in A5 and A4
♦ Window logo stickers - available in A5 and A4
♦ Counter displays:
rental, leasing & fleet management or BVRLA logo
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Free - Car rental: the pay-as-you-go guide to responsible motoring [the TRL guide]
This publication is an executive summary of a major study into the sustainability credentials of car rental, carried out by research organisation TRL. It shows that UK rental cars emit less CO2 and local air pollutants, are safer and used more efficiently than the average privately-owned car.
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Free - Code of conduct - corporate members
It is the code by which members conduct their business, whether that is in vehicle rental, leasing or fleet management for passenger and commercial vehicles. It sets out the general principles by which BVRLA members should operate.
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Free - Code of conduct - leasing broker members
It is the code by which leasing broker members conduct their business, whether that is in vehicle rental, leasing or fleet management for passenger and commercial vehicles. It sets out the general principles by which BVRLA members should operate.
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Members only - Condition standards for manufacturers
This brief guide sets out the industry standard return condition for vehicles being returned to vehicle suppliers at contract end by BVRLA Members. It is not to be used for assessing end of rental return condition. It is available to download from the BVRLA website.
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Members only - Guide to the consumer credit act
The BVRLA has updated its guide to the Consumer Credit Act to reflect recent changes to the credit laws. Produced in collaboration with the law firm Blake Lapthorn, the guide brings together the key aspects of consumer credit law as it affects products and services provided by some BVRLA members, from pre-contract information to contract termination. The guide also includes issues affecting credit brokers and intermediaries, assessments of creditworthiness and how to deal with cancellation from a regulated agreement.
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Members only - Guide to driving a minibus
Updated in 2011 - The guide aims to assist members and their customers with the steps they need to take to ensure they are fully compliant with legislation regarding the operation of a minibus in the UK and other EU countries. The guide now includes information on the Driver Certificate of Professional Competence (CPC) as well as the facts on Public Service Vehicle Operator licences, drivers' hours and clarity surrounding the rules for taking a minibus abroad.
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Free - Driving at work guide
Employers now have to consider the safety of their employees whilst driving in connection with business and the phrase 'duty of care' has become synonymous with road safety while doing so.
Annex A, Annex B, Annex C, Annex D
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Free - Digital tachograph customer information sheet
Information for customers on the what the digital tachograph is, the regulations and how to use them.
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- EV Guide 2011
The BVRLA Business Guide to Electric Vehicles answers many of the most pressing questions about operational issues, including charging, batteries, servicing and repairs, range anxiety and safety.
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58p - Fair wear and tear guide for cars
As the top seller throughout the industry, this is the accepted standard as to what constitutes fair wear and tear for contract hired and leased cars on their return to the BVRLA members at the end of a contract.
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72p - Fair wear and tear guide for LCVs
Drivers and the fleet operators of light commercial vehicles (LCVs) on rental, contract hire and leasing agreements will benefit from using this industry-accepted standard.
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£3.60 - Fair wear and tear guide for HGVs
Updated in 2011 - these guidelines provide the industry-accepted standard that defines fair wear and tear on contract hired and leased heavy goods vehicles.
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Members only - Insurance fraud
Case Study
Indicators - hot list
Claims handling check list
Indemnity form
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Free - Know what you're renting
This guide aims to develop best practice to encourage both higher safety standards and efficiency gains in the commercial vehicle sector and sets out clearly the responsibilities of both the member and the hirer.
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£7.30 each -
Members only - Pre-rental inspection forms - cars
Pad of 50 
Designed for BVRLA Members in the daily rental business, these pads provide a definitive list (with tick boxes and diagrams) of all vehicle checks needed to be undertaken before and after each rental. There are 50 forms per pad.
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£7.30 each -
Members only - Pre-rental inspection forms - trucks
Pad of 50 
Designed for BVRLA Members in the daily rental business, these pads provide a definitive list (with tick boxes and diagrams) of all vehicle checks needed to be undertaken before and after each rental. There are 50 forms per pad.
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Free - Guide to renting a car
Top tips for rental customers including information on the rental agreement, insurance, condition of the vehicle and fuel policies. This guide will ensure the rental goes smoothly.
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From 29p -
Members only - Rental agreements
The BVRLA industry standard rental agreement is approved by the Office of Fair Trading and bears the Plain English Campaign logo. The four-part agreement can be overprinted with members' details. Minimum order 500 forms.
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Free - Returning from Europe
This document provides information on how to prevent clandestine entrants boarding rented or leased vehicles and avoid operators/drivers incurring penalties.
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Members only - Road traffic offences
A comprehensive guide to road traffic offences and advice on how to deal with penalties.
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Members:
£57
Non-members
£135 - BVRLA membership listing
(Head offices only) 
Electronic listing of members including contact name (where available), company address, website, e-mail, phone, fax and business type ie Rental, Leasing, etc.
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Members only - Stolen vehicle reporting pack
The BVRLA/ACPO Stolen Vehicle Reporting pack aims to raise the industry’s standard of initial investigation so that a report is accepted for action by the police.
Rental investigation checklist
Stolen vehicle witness statement
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Members only - The BVRLA guide to standard quotations and contracts for leasing brokers
This guide revised in 2011 aims to help leasing brokers draft the terms and conditions for a standard agreement to provide leasing broker services and quotation for financing a vehicle.
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Members only - BVRLA guide to vehicle VAT
This guide revised in 2009, aims to provide general guidance and information on the complex subject of VAT, in order that BVRLA members are as fully informed as possible.
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From £3.34 -
Members only - Vehicle on hire certificate (VE103B)
The VE103B certificate is authenticated proof of permission from the owner to take the vehicle abroad. The VE103B is the only legal substitute for the V5 registration document. Available in pads of 50 or singles.
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Free - Guide to waivers, excess and insurance
The BVRLA has produced this best practice guide to assist rental members when selling protection programmes and excess reduction cover to customers. It defines some of the key terms and provides easy-to-understand explanations of the types of cover that may be offered when renting vehicles. The guide also enables members to highlight to customers the circumstances in which they may still be responsible for damage, and payment of excess charges, even if they have taken out a level of cover.
Publications are zero rated for VAT. However, postage and packaging is standard-rated for VAT and is charged dependant upon order size. Delivery time is up to 7 working days. If you require a next day delivery by courier, please contact us. Unless approved for credit, we will request payment prior to despatch by credit/debit card or cheque.
Contact:
For more information on our publications, call us on 01494 545704 or email memberservices@bvrla.co.uk.
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Contact us
By telephone: 01494 434747
By facsimile: 01494 434499
By email: info@bvrla.co.uk
By post: River Lodge
Badminton Court, Amersham
Bucks HP7 0DD
