DVLA lobbying and campaigns

Online driver licence check facility

The DVLA was trialing with members an online service which allowed members to access driver licence details.  The service was very useful for circumstances where the customer arrived at the rental desk without the paper counterpart to their driving licence.

Unfortunately, due to the dramatic fall in vehicle registrations the DVLA has had to halt all work on the service indefinitely.

We have lobbied DVLA to consider alternatives which include the BVRLA hosting an online solution and are at the early stages of discussions.  We will keep members informed of how this progresses.

Service Level Agreement

The BVRLA,along with the Freight Transport Association and the Retail Motor Industry Federation, are calling for DVLA to introduce a service level agreement (SLA) for the services which DVLA offer to members.  The SLA should benefit all parties as it will set standards and best practice for all those involved to comply with, along with setting targets for improvements to services.

The DVLA have agreed in principle for an SLA to be taken forward and we are starting discussions with DVLA's new Products and Services Directorate on how to take this forward.  Our aim with the SLA is to gain commitment from DVLA to more forward on reducing some of the administration burdens which are placed on members by DVLA's antiquated processes.  This would include reductions such as: bulk SORN notification and acknowledgment, suppression of V5 issuance, VED refunds to pre-funded accounts etc.

If members would like to be further involved with discussions please email Amanda Brandon, amanda@bvrla.co.uk or call 01494 545701.

Continuous insurance enforcement

The Department for Transport (DfT), DVLA and the Motor Insurance Bureau (MIB) have developed a proposal to allow enforcement of motor insurance from the DVLA vehicles record. The DfT have run a consultation on this subject and further information, including our response can be accessed from the link below:

Lobbying - continuous insurance enforcement

Futher information

If members would like to make suggestions about any lobbying we should be doing with DVLA please email Amanda Brandon, amanda@bvrla.co.uk  or call 01494 545701.